PLEASE HELP I’m having struggles with downloading off of the internet with my xbox:(

.... Go check my Internet when my Internet gos off and on ... Idk if it's my Xbox or Internet please help me!

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Hi BenjaminNuñez Florez,

Thanks for reaching out to the Xbox forums! I’m sorry to hear that you’re struggling with getting Minecraft to open. Since you do own the game on PS4, I’m not sure how much help I’m going to be as my support revolves around Xbox/PC. I would recommend that you reach out to Minecraft Support using this link (https://help.minecraft.net/hc/en-us/requests/new), as they’ll be able to help you out no matter what console you have.

Have a great day!

Hi Ezra,

Thanks for your reply.

I get the error when I’m trying to log into my Xbox Live Account in order to play games that I have downloaded.

I went through the process which you outlined but unfortunately the problem remains. I tested the internet connection to the Xbox within settings which confirmed that the internet is connected.

I’m thinking that maybe the problem is with my Xbox Live Account, but I can log into my microsoft account on other devices without a problem.

Have you any further suggestions please?

Kind regards,

Drifty

I am having the exact same issues. Just started after last patch and has been getting worse. For the last two days I have struggled with the game just shutting off and now sometimes I can’t even get it to open. My Xbox seems to be working fine. Please someone respond with a fix to this? I love this game and have worked very hard to get my series X. If I have lost either of these things I think I’m gonna go ballistic!?!?!?

Thanks for helping me out!!

Unfortunately I don’t have any other available wireless networks to try it on. My next troubleshooting option is to try removing my Xbox Live profile and rebooting. (I’m away from home right now)

After resetting my Xbox, I was able to download my game no problem, but it thinks I’m not connected to the internet when I try logging into the game. (Elder Scrolls Online)