Please help I don't know what to do

I'm not eligible for a refund I've exhausted all steps to try get the game working but no luck I've paid £100 for nothing

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kyle, to request a refund for your game you will need to login to your account where you purchased the game or subscription and complete this form below for a refund, you will also need the order code for each item you wish to refund.

There, all you have to do is follow all the requirements requested when filling in the form, and then wait for an email with a response to the request.

This can take up to 72 hours.

Request a refund for digital games

https://support.xbox.com/en-us/help/subscriptio...

Note: Not every game or product is eligible for a refund.

It keeps dashboarding me it was working but now it's not

Contact support and they can help you reset it. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

I was afraid this might be the response I'd see, but I'm desperate. I cannot believe they can do this.