Please help I can’t get into Roblox

you would have to contact Roblox support for help with their game on non-Microsoft products. We have no ability to support them

I can’t convert it into robux because it doesn’t show the roblox robux in the redeem section so i can’t get robux

So basically I can’t get my account information back from roblox?

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

This didn’t help at all. I’m on my Xbox, & it won’t let me log into my roblox app. Nothing you said above works. I got a Verizon redeem code & can’t sign into Roblox.com or the roblox app. So been searching everywhere to enter in the code in Roblox on my Xbox & there isn’t a place to do it on my console. This is total bs