(Please Help) Entire country blocked from making digital purchases? Unable to process payment ...

Discus and support (Please Help) Entire country blocked from making digital purchases? Unable to process payment ... in XBoX Games and Apps to solve the problem; A big thank you to anyone willing to help me with this! I've tried many times to contact customer service via-chat, it doesn't work and I really don't... Discussion in 'XBoX Games and Apps' started by FLLN97, Aug 9, 2016.

  1. FLLN97
    FLLN97 Guest

    (Please Help) Entire country blocked from making digital purchases? Unable to process payment ...


    A big thank you to anyone willing to help me with this! I've tried many times to contact customer service via-chat, it doesn't work and I really don't want to get charged for international calling just to get clarification on what exactly is
    going on, or how/when the issue can be fixed.






    I've been buying games from the xbox store on different accounts for several years by now, and since last year I have used an
    international Master Card without any problems, that was actually created specifically to work in the United States for digital purchases, even the xbox one billing section under "settings" says so.

    The thing is, I actually live in Costa Rica, central america, and for years that has caused many problems with the online store service available at the website because we are not a registered location for Microsoft.. but at the very
    least I've been able to buy digital games from the xbox itself using my card and setting the region as US.



    Now with the most recent update to the Xbox One, the store won't let me process any payments.

    The error message appearing says: "PUR-RiskRejected-CrossRegion jEj2aQuXIECRo+C6.50.7"

    To me it seems like this is the same system limitation that has always prevented me from making purchases on xbox.com, so apparently with the update something changed on their security measures for credit checks and now the card won't work, even being
    an international, because it doesn't "match" the region that I'm actually in... but of course, my country
    does not exist as a region here.



    I'm also seeing that there has been continuous warnings these days for
    Content Purchase issues on the xbox live status page
    , but I have very good reasons to doubt that it's just that what's happening to me, plus some of my friends in other countries like mexico or colombia are completely able to purchase the exact content
    that I'm trying to access to (their regions are "valid").



    I have tried every possible fix that I could think of, even contacted ambassadors and the best they could do unfortunately was tell me to purchase the content I want with amazon gift cards.... the whole situation is getting a bit frustrating.

    :)
     
    FLLN97, Aug 9, 2016
    #1
  2. xboxfelix
    xboxfelix Guest
    Credit card failed when you tried to purchase an item or add another credit card

    Common Xbox LIVE Credit Card Error Codes:

    You will see one of the following error codes whenever your payment option can't be authorized through your bank, or Xbox LIVE detects any suspicious activity, making it to prevent charges:

    • 80190821
    • 80190848
    • 8004ad43
    • 8058F041
    • 80153410
    • 8C010003
    • 80190864
    Here are some solutions you can try to resolve the problem

    Solution 1: Check your billing address

    Confirm that the billing address for your Xbox LIVE account is the same one used by your credit card company.

    If the billing address is the same for your Xbox LIVE account and your credit card company, you can try this next solution

    Solution 2: Contact your bank or financial institution

    Here are the reasons why the Xbox LIVE purchase might have failed:

    • Your credit card has not been activated
    • You have insufficient funds in your credit card
    • Your credit card does not accept online purchases or automatic billing
    • The credit card company is blocking your credit card from being used
    You should contact your bank or credit card company to confirm that the credit card is active, it has sufficient funds, and it is not being blocked for any reason.

    If you have confirmed that all these are in order, try the following solution:

    Solution 3: Try your purchase again later

    Here are some of the reasons why the Xbox LIVE purchase might be blocked:

    • Recent purchase attempts have been declined several times
    • You are using the Xbox LIVE account or payment option from an incorrect location
    • You may have a non-payment violation on your payment option, so it is being prevented from making new purchases
    Whenever there are several purchase failures, it can prevent new transactions from being processed until after a certain period. You should wait and try again after 24-48 hours.

    If the problem persists after you have waited 48 hours, try this next solution.

    Solution 4: Remove your card and try again

    If you receive error 80190864 while trying to purchase a new Xbox LIVE subscription, it means the payment option you are using has a billing decline violation against it, and you can no longer use it to sign up. If the credit card you are using has an unpaid balance for a previous subscription, you will be required to use a new credit card.

    Solution 5: Use a prepaid Microsoft Points or Membership card if available

    Another option is to buy a prepaid Microsoft Points card from a retail location and use it to make your Xbox LIVE purchases. Not all purchases allow for the use of Microsoft Points or prepaid options. Make sure that the purchase you want to make allows for the use of Microsoft points or prepaid cards.
     
    xboxfelix, Aug 9, 2016
    #2
  3. Wannaburn87
    Wannaburn87 Guest
    Cannot pay XBOX GAME PASS subscription

    Hello, I've bought XBOX Live Gold subscription by Credit card with success, but when I want to do same operation for XBOX GAME PASS with same method and card its throws "We were unable to process your payment." (in Russian, I'm in RU region).

    What to do? Help please!
     
    Wannaburn87, Aug 9, 2016
    #3
  4. MarsNeedsTacos Win User

    Can't buy Xbox game!

    Payment method won't get around region blocking, unfortunately some games are not digitally published in every country.
  5. Miss Ermine Win User

    Error code. Extensive help appreciated

    Hey Avin, are you still unable to make the purchase? What's the exact message you're getting currently? If you were able to make one purchase, and then another is not going through, it is very possibly an issue with the payment method itself- perhaps a
    temporary block from the bank? Please try it over the console and website and let us know the exact message you're getting and we'll be happy to look into this!
  6. Mister Gwyther Win User

    can't buy gold 12 month membership

    Hey there Zenkei! I understand you are having trouble purchasing on your account. Can you try removing and adding the payment method again, or try a different payment method entirely? Are you unable to purchase anything, or just LIVE Gold subscriptions?
    Please let us know, thanks!
  7. ashish111222 Win User

    Xbox Live purchasing in India

    I stay in Mumbai, and was unable to locate any pre-paid cards. I called support couple of times and they told me that they are working on it. Someone from Microsoft 'INDIA ' side needs to look into this urgently. We are not talking of few people here,
    the card validation process applies to "one entire country".

    Microsoft: Please make Indian credit cards functional and/or tie up with some reputed online and offline retailers in India to sell Microsoft points.
  8. Smwutches Win User

    Restricting purchases

    There is no way to block an account from purchasing. You could remove the payment method from the account so they don't have a way to make purchases.
Thema:

(Please Help) Entire country blocked from making digital purchases? Unable to process payment ...

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