Please Help Can't Pay

DancingPawz · Sep 25, 2020

Good Evening

I have a a recurring bill with my Xbox live

Unfortunately I had some bad luck and I was retrenched in July with everything that happened I forgot to cancel my recurring subscription and I see now I need to pay I'm still unemployed and looking for work iam unable to pay

Is there any way I could cancel this but not lose my account?

Also wanting to know if iam able to later on pay would I be paying for all the months I missed or only the one payment how does it work

Thank u

:)

XBF Brad A

Hi Dancing,

Thanks for reaching out to the forums. We understand you are trying to pay a past due subscription. Unfortunately, a past
due subscription needs to be paid there is no way to cancel it. You would need a debit/credit card or a paypal account to pay the past due balance unfortunately.

Thanks,

Brad

DancingPawz

Could u tell me the amount would I need to pay just the 149 for one month or will I need to pay for July Aug and September or how does it work?

Or would I be able to just delete that account and when I start working start a new one

Mike TheBishop

I'm getting the same thing too and we need someone to help us please it's really annoying knowing that I'm paying for xbox live I can't even use!!

ShadowBlot92

Oh okay. Thanks for letting me know! I got really worried that my game got corrupted.

ConceitedAphid3

The gold subscription is still active, when i check the friends list of my silver account i see my account still has the gold label. I can't log onto xbox.com with my gold account because i can't remember my windows live id or password because i've had this
account for years. so i can't check that site because i need to log in on my gold accounts windows live id to see my billing information

Please Help Can't Pay