Please Help - Broken Xbox

which country are you in, local laws help, if UK go the CRA route (consumer rights act) this will make them sort the issue by law. other countries have similar laws, if you are in the US then sorry you are out of luck.

Hello Transp M,

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

Sorry for the inconvenience you have experience regarding your console repair. We understand that you are trying to get your Xbox Series X serviced for the sudden shut down issue that persist even after repair. Let us check on this together so you will get back to gaming.

We would like to know more about your concern to have a better understanding, we would like to ask for further details.

1. Since you have contacted support, may we ask for the case numbers from live support team? Please send it through private message by clicking here: Private Messages - Microsoft Community
   
   Or go to your account (Transp M) and select View Private Messages.
   
2. May we ask when or what month did this sudden shut down issue happen, date of repair and return date?
   

Please ensure that this support article was followed while positioning or setting up the console: Set up your Xbox Series X|S console | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Transp M,

Thanks for patiently waiting.

We receive an update from the team that checked your case number. The team found out that the serial number was tampered and any modification to the device voids you with the warranty. Therefore, it is out of warranty.

Regards,

Thanks for your update through Private message, Transp M.

We will be checking your case number and will get back to soon.

Regards,

This was never touched. they may have touched the serial number.

This is just wrong and I will continue to post until I get a fair resolution.