Please help! An error occurs during the activation status of Gold 80153021

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Hi Smoop,

sorry to hear. Please take a look here:
"Error Code 80153021 -What to do"

Hopes this help and please keep us informed

Sorry for the inconvenience, I do believe that at the moment XBOX is working at fixing the problem, and you should be able to redeem your card soon.

Error code 80153021 is preceded by the following message:

Can't retrieve information from Xbox LIVE.

Please try again later.

Status Code: 80153021

Overview

If you see error code 80153021 when you’re purchasing content from Xbox LIVE or when you’re trying to redeem an Xbox LIVE Gold pre-paid card, it means that you may have a pending purchase transaction that has not yet cleared. Or, there may be a problem with
your account information.

Read this page to learn more about 80153021 and what you should do about it.

On this page

Topics

Error code and message

Problem

Solutions

Error code and message

Error code 80153021 is preceded by the following message:

Can't retrieve information from Xbox LIVE.

Please try again later.

Status Code: 80153021

Problem

If you’re seeing this message and error code, it means that you may have an existing purchase transaction that has not been cleared yet. Or, there may be a problem with your account information.

Solutions

To solve this problem, try the following solutions in order:

•Verify that your billing account information is correct by using the steps in Change your Xbox LIVE account information.

•Please wait 24 to 48 hours before you try to redeem the Xbox Live Gold card again.

If these steps do not resolve your issue, you’ll have to Contact Xbox Support.

Hey there, that error code suggest you need to verify you billing information. Please see here for steps:

support.xbox.com/.../error-code-80153021