Please fix problem with headset and mic not working in xbox one s

Hi Nessy,

Here is a list of troubleshooting. You may have already done some and there may be some you haven't tried. Number 9 usually seems to work in this situation.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Headset is an Onikuma and is compatible. This appears to be a known problem with the controllers. For the price, I just which Microsoft made quality products.

Hello,

you must have compatible headset with xbox or xbox brand headset.

On pack with headset in shop is always marks with compatible devices.

So, the life span of an audio port on an Xbox One Controller is 3 months with normal use?? I have electronic equipment with audio ports from 20 years ago that still work.

Unfortunately the common problem is that it's a hardware issue which is not an uncommon issue - where anything is being used on a regular basis it will eventually be subject to wear & tear.