please fix gifting games across account regions

Discus and support please fix gifting games across account regions in XboX Insiders to solve the problem; I gifted a game to a family member who's account is set to a different 'region' than mine. When the family member tried to redeem the game, the error... Discussion in 'XboX Insiders' started by /u/gkanai, Oct 14, 2020.

  1. /u/gkanai
    /u/gkanai Guest

    please fix gifting games across account regions


    I gifted a game to a family member who's account is set to a different 'region' than mine. When the family member tried to redeem the game, the error was "GeoRestricted kDmBfM/uG0qr4+gb.11.1.6.7"

    We contacted Xbox Support and spent an hour on chat going through various issues and eventually tried changing the 'region' of the family member to the same region I am in. Once that was done, we tried redeeming the code again and got a new error "ZfqvQbBUak67D/IT.1.0.5.7"

    In the end Xbox Support told me to wait 24 hours for the 'account migration' to complete and try again. It's been a really frustrating experience and reminds me why physical games are valuable- none of this would have happened.

    It should not be this difficult to gift games across countries in 2020. Especially games published globally by Microsoft.

    submitted by /u/gkanai
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    /u/gkanai, Oct 14, 2020
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  2. PalmettoBling Win User

    US games on a UK Console

    I do not believe your account would let you carry your games over across regions. I do know that you cannot successfully gift games across region, and I believe that would affect games you own via region.

    This page has details that outline issues that might affect you across regions for services and subscriptions.
    It doesn't specifically call out games, but I believe that there will be issues if you try to purchase games for a region that your account and/or
    console are not set to. I would not advise it.
  3. NeoDan123 Win User

    Xbox gifting issues (canadian bought for australian)

    Good day

    Gifting games across different regions is currently unavailable.

    You will need to contact support to see if they will be able to assist you.
  4. XB1R HerculesTh Win User

    Purchased gift game won't download

    Hi If You Can,

    Please check the region of both accounts.

    1. The account that purchased the game.

    2. The account that received the gift.

    They must be both on the same region. The region that you are currently located.

    If everything is set correctly, please contact the Xbox support line of your region:

    Please let us know if this worked!
  5. kyle_m4496 Win User

    How do I gift games? Constant error message and Microsoft won’t help

    Hi. My name is Kyle and I'm an independent advisor.

    What error message are you getting? Provide a screenshot if you can.

    > I want to gift a game to my friend 8 hours away

    Note that game's can't be gifted across different regions. The gift code that you purchase would only be valid in your own store region.

    Thanks,
    Kyle
  6. NeoDan123 Win User

    Code Redeeming

    Unfortunately the gifting feature is not available for use across different regions.

    Your friend will need to request a refund and either send you the amount through a PayPal account or transfer it to a bank account/credit card that is linked to your profile.
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please fix gifting games across account regions

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