Please could anyone offer advice on trying to obtain a refund on a Microsoft Store purchase...

Hi there Eladio

Thanks for your reply.

Unfortunately I've tried this and all I get is a blank white screen with the Xbox logo in the middle and the grey timer animation spinning round the outside.

I get the same result with any online help / support / chat options no matter what browser I use.

I've tried multiple times and tried to leave the page to load/connect for 15 minutes and still nothing.

I sign in to my account, get as far as seeing my purchases (including the purchases in question) and then that's it, anything I click on, to move on from this page, just won't load/view.

I've also tried accessing the refund request directly on the Xbox and also through the Xbox app on my phone... but it doesn't seem to offer that functionality.

Out of interest, I tried connecting to the online support for Skype and Outlook and both of these work, it's just the online support for Xbox where I can't get a connection?

I'm a bit stuck because the options to connect with Xbox just don't seem to work??

Thanks for your time and advice though, it's greatly appreciated.

P.

Hey P.

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about how to request a refund for an item you purchased.

The refund procedure has been streamlined to become more of a self-service experience.

You would have to
request for a refund on your end. Keep in mind that you will need to be signed into the account that made these purchases in order for you to see any items that are eligible for a refund on your end.

I hope this is of some use to you.

If you do not have your Microsoft account linked to your Epic account, the V-Bucks that were purchased will not appear. For people who play Fortnite on PC the V-Bucks has to be purchased directly by the Epic store.

You will need to sign in to the Xbox Live account that made the purchase and ask for a refund:

https://www.xbox.com/refunds

You will need all Order numbers and Dates of the purchase to fill out the webform. You can obtain this information by going to https://account.microsoft.com/billing/orders

This could take up to 72 hours. After the refund, buy your V-Bucks from Epic Games Store, not Microsoft/Xbox Store.

If this was done recently you could try calling support and seeing if they can help. But for the record, Microsoft/Xbox does state that they do not offer refunds on purchases.

To add to this, the rep could not see the promotion due to it being available only through the Xbox Dashboard. When I purchased the 12 months, naturally the offer disappeared. But, after the rep refunded my $59.99, the offer reappeared. At this point I went
through the steps of trying to purchase it again. However, when I clicked the gold renew now button seen in the picture, it took me to the Microsoft store where I no longer had the option of purchasing Gold for myself. I was only offered to purchase it as
a gift.