Please check your account information so we can make a deposit.

My points are not going through. I have two billing profiles CA and US but I'm in Canada and my billing info is good and it still shows me this:

Account Status:
Attention Needed

Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

:)

 

Please check your account information so we can make a deposit.

Hi becherry. Unfortunately, there is not yet a resolution to the deposit issue you are having. The Payment Operations team is working on it. Once there is a fix, we will make a deposit to your account. Sorry for the inconveniences.

 

Please check your account information so we can make a deposit.

This will be the second post in reference to this. It has been more than 3 months since I first reported this concern with transferring my rewards points to my Xbox live profile. When doing so I continue to see the error "Your account needs
updating to make a deposit!" I have updated this multiple times with no adjustment to the error message. I have allowed significant time for this error to be corrected and it has not. I would request that this issue be escalated or I will have to contact
the BBB and file a complaint. I will continue to file complaints until this issue is rectified.

 

Hi VanishedGecko. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently
working on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.