Please assist me as soon as you see this if you believe you can help. Several Account related ...

KiddCreations · Aug 27, 2014

I need assistance with my Xbox because I just got an Xbox and I had one like 5 years ago but it was stolen with my account logged on and my account i recovered but my Xbox wont let me sign into it though I do have internet so I made a new account thinking
it was banned and now my new account i added a prepaid 1 month gold that came with the Xbox i added it, changed my username on the website of Microsoft and i thought it would change my name in game so that's why I did it and now I can't even log into my account
on my Xbox and my first account "Michaelkite2" CAN log on but it doesn't let me like play because I need to agree to new terms of service but my mom made me the account so long ago she forgot HER email pass word and all the security question so i'm stuck between
2 accounts, 1 with like 4k gamer score and 1 with 1 month live and I really don't mind losing the one with the gamer score I want the Xbox live so can someone please help me? First account is Michaelkite2, Issue is I don't know my mom's pass word and neither
do I so I can't accept terms of service because its not 18+ and my current one I don't remember ign the problem is I can't log on because I redeemed Xbox 1 month gold and I can't log onto my email I used for it because I JUST remembered that i forgot the password
to log onto it and I got a new phone I don't have the last one and my friend made me the email and I lost contact with him and I don't know the security question answers if there are any so I would like assistance as soon as you can thank you for your time.

:)

Biffinator1898 · Aug 27, 2014

Please reopen my account

Hello my name is , for some odd reason I have been through this several times. My account seems to be closed, would you please reopen my account so I can repurchase a gold membership. Please re open it as soon as possible. If you need any more
information please feel free to contact me. Please help me do this ASAP. Thank you.

Miss Bijoux · Aug 27, 2014

Content Restricted All of a Sudden

Hey A Colossal Soul -

Xbox Live Enforcement actions against your account is a different scenario than the topic of this thread. Please refer to the
Xbox Live Enforcement website for further details concerning Enforcement actions as we are unable to assist with those here on the Xbox Support Forums.

If you have any other support related issues (that are not Enforcement related), please feel free to detail the issues in a separate thread so the community can best assist.

Thanks!

DangerousBard · Aug 28, 2014

For this issue you should contact the live support:

support.xbox.com/.../contact-us

DangerousBard

For this issue you should contact the live support:

support.xbox.com/.../contact-us

Smwutches

Asking for codes is not allowed on the forums.

Jonny306

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

These offers that come with consoles can only be claimed ONCE. They will be offered during the initial setup but if the claim os skipped, it can be claimed from the settings and ANY account can claim it. Sadly if it was already claimed, youll need to locate the account that claimed it as these cant be claimed from multiple accounts and they cant be transferred.

If you choose not to claim the offer, you will pose a risk of missing out on it.

Please see below.

https://support.xbox.com/en-CA/help/games-apps/...

"We suggest that you redeem your offers immediately. Anyone who signs in to your console can redeem those offers, and we can't provide extra codes or replacements for them.

Note Once redeemed, digital offers are not transferrable."

XBLRewards8

Hello XxWeeboxX,

Apologies for the inconvenience. There was a delay in processing that resulted in punches not being displayed within the 96 hour period. We see that you have your punches for your playtime in Fortnite and World of Tanks.

Smwutches

Support will check into it for you during the week. Keep in mind that it takes about 96 hours for the rewards program to update so if you just recently hit the 5 hour mark, it may not have been enough time to see the site update.

Please assist me as soon as you see this if you believe you can help. Several Account related ...