PLEAE HELP £4500 GONE OUT FROM MY ACCOUNT

Hi microsoft, i really do understand that you have

Helped us receive refunds before and it really does mean

A lot to us that you were able to help us out. However, now,

Its a completely different story. My 7 year old son has spent

Over £4,500 as im sure you are fully aware of. My family and i

Do nor understand how he could take this much money from my

Credit card it really did shock and destroy us all, all this money he spent

Was out savings for 3 years straight! My wife and i worked so

Hard to save all this up as we have been living in the same small

House for years now and we really are struggling to save up and move out

This has really had a massive impact on us as a family both physically and

Emotionally. My relationship with my son has now been ruined we dont really

Speak as often anymore and everythint is fallint apart just because of this £4500

He spent WITHOUT permission from anyone in this family. We were completely

Unaware of what he was doing otherwise we would have stopped him. We understand

That you have given us refunds before, but we really need your help here

We are begging you, this money is our entire lives and we cannot afford to lose it

So please, please, please give us this one last refund and i sware to you, there will never be another request from me. Im sure you all understand our massive problem here and are willing to give us this refund now, i hope. Once again,
thank you for the past refunds and helping us out and we promise this is the last refund we are asking from you, please.

Thank u.

:)

 

PLEAE HELP £4500 GONE OUT FROM MY ACCOUNT

you might try and contact this team:
Microsoft Customer Advocacy and Exception Management Team TEL 1-866-425-9899 EXT 1144179 Monday - Friday 7am-230pm PST

 

PLEAE HELP £4500 GONE OUT FROM MY ACCOUNT

Also for future refferance

1. Press the Xbox button to open the guide, then go to System > Settings > Account > Family and choose a child account.
2. Select Privacy & online safety > Xbox Live privacy > View details & customize > Buy & download and select On from the drop-down.

 

Hi, sorry to hear of this issue you are having. With something this big, I think your only option is to contact Xbox support, and explain to them what has happened, and hopefully they will understand and refund you. support.xbox.com/contact-us

 

hi

thanks for replying I have already request a refund but declined they say you already had refund not eligible for any more refund

have you got any number of refund team?

 

Hi Mojtabaali,

I'm sorry to hear that happened. Unfortunately our Live Support team no longer processes any refunds on the line or via chat support. Refunds are now only handled via our refund webform where a certain support team handles it.

We do understand that your refund request has been reviewed by our team and at this time we are not able to refund your order. If you have questions about the decision please reply to the confirmation email sent to you as that is the only way
to get back to our refund support team.

I do apologize for the inconvenience, feel free to post back on the forums if you need further assistance with anything else.