Play button of cloud gaming isn't active on Android app

izayoi256 · Nov 10, 2021

Hi.

I bought Xbox Game Pass Ultimate to jump on the bandwagon in Japan and tried to play some cloud gaming on Android app. But the Play button won't be active as the image I attached.

I tried some solutions on Android app, but nothing have worked so far.

- Uninstalled and installed the app.

- Deleted the app cache.

- Connected|Disconnected a Xbox Elite Controller 2 with USB|Bluetooth.

- Changed screen orientation to Landscape|Portrait.

- Tried touch-enabled|disabled games.

- Tried on Chrome Windows|Android. They worked fine.

- It worked fine just once, but I don't know why it went well.

I can play on Chrome, but still, I want to use the app if I can. Could you help me?

:)

SammyVS

Try to change the country to another country (Canada USA or the UK), test if you can play now, and then go back to Japan

izayoi256

Thanks for your response, Samy. I'm really excited at the cloud gaming. If I was asked what's the future, I would answer that's after October 1, 2021.

I made sure that the Language/Locale settings has been already set to Japanese/Japan from the beginning.

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Go to app settings>language and location and check if the region is set to Japan.

izayoi256

I changed the language to English(United States) first. Then changed location to Canada|USA|UK|Japan. Finally return the language to Japanese.

I killed the process, restarted the app, and checked some games each times, but the button has been inactive.

Here is my environment I forgot to tell you.

Google Pixel 4a

Android 11

Rostom L

Hi Christian!

What exactly is your Android phone brand/model? Are you trying to play your games via remote play or cloud gaming?

From which country are you currently located as well?

Please note that for cloud gaming, it's required that you have an active Xbox Game Pass Ultimate subscription on your account.

For the basic troubleshooting, try to reinstall your Xbox Game Pass app and restart your Android device.

Play button of cloud gaming isn't active on Android app