Play button not working

Hi Euan McRae,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Lavenia

Hi Euan McRae,

Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

I am aware of the issue you're having with the Play button on your Samsung Smart TV app or on Xbox.com. I am here to help and let us work on this together.

Here are some troubleshooting steps you can try:

Check your internet connection:

Make sure your internet connection is stable and strong enough to support online gaming.



Clear cache and cookies:

Clear the cache and cookies on your web browser or Samsung Smart TV app to ensure that there are no conflicts or issues with the app.



Check for updates:

Make sure that your Samsung Smart TV and the Xbox app are both up to date.



Power-cycle your Samsung TV:

App issues are frequently brought on by unexpected TV software bugs. Restarting the entire TV is the simplest approach to restart Samsung TV apps.



I hope these suggestions help! Let me know how it goes.

Kind regards,

Lavenia

The same thing happened to me but in a different way, I had to press the button deep down, zones of the button failed.

there could be a huge number of factors why it stopped working, it could well have had some major use before you got it as its second hand, maybe have been intermittently faulty before being sold to you...... it sounds like you will need to purchase a
replacement

could u provide more information?