Play button greyed out on gamepass mobile app

I'm having this same issue. Without any messaging in the app, it's been an incredibly frustrating experience trying to debug or even search for the issue.

Actually got worse with the last update. Now there is no option to "play" cloud games. Only lets me remote install. The app is now totally useless.

I called customer support and the best they could do was that the app was in beta and that they would make a ticket. I thought the app was out of beta, and the main reason why I use Gamepass.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Try clearing your phone's app/cache data and then reinstalling the app. If the problem persists, go to settings>language and localization and check if the localization is correct with your region.

Thank you Sam,

However, the above steps didn't fix the issue. I cleared the app cache then deleted the app. After reinstaIling the app, I checked my localization, and it is set for the united states, same with my phone. However, all the games under the cloud section still had greyed out play buttons.

Is there any other steps people have tried to resolve this issue?

Did you sign out and clear the catche and resart the xbox one to try it again and the only daily quests are play one GamePass game and sing into the mobile app.