Play and Charge Kit Issues

Gu3nth · Apr 17, 2016

Hey everybody! So, I have an Xbox One play and charge kit that I received as a Christmas present. Due to shipping issues, I didn't personally receive the item until late January. Anyways, I'm having some really annoying issues with it now. First of all,
no matter how long my controller is plugged in for, the battery pack never fully charges. The indicator light on the cable will stay amber (it used to change to white, but it won't do that anymore), and the battery indicator on the xbox dashboard always shows
the icon for charging, and never changes.

The second issue is the battery life. I'll unplug my controller to use it wirelessly, and the battery indicator on the dashboard will say fully charged. I'm lucky if I get 15 minutes of wireless use out of the controller before it dies and I have to plug
it in again.

Sorry for the long post, I just wanted to make sure that I described my issues well!

:)

Jimytwotimes · Apr 17, 2016

Charge and play kit issues

I got my xbox one s 2 weeks ago and bought the microsoft charge and play kit same day. It was working fine until today. If i unplug the cord from the back of my controller it tells me my batteries are low. I can play as long as I
leave it in. Ive left in in for hours and still the minute I unplug it tells me batteries are low. Also the light is always White which means its fully charged I believe, but xbox tells me its "critical low" when I go to my devices from the dashboard... Any
suggestions or fixes? Thanks...

J3RS3Y DEVIL · Apr 17, 2016

Charge and play kit issues

Stupid question but I assume you are using the rechargeable battery pack and not regular AA's???

bsilk89 · Apr 19, 2016

support.xbox.com/.../play-and-charge-kit-wont-charge

Have you tried swapping out the USB to micro-USB cable? Let me know if that gets you anywhere.

Gu3nth · Oct 31, 2018

Yeah I tried another cable and that didn't fix the problem. The battery life when used wirelessly is still awful.

XBF Brad A

Hello Mark,

Thanks for coming to the forums. We understand having issues with the play and charge kit. The battery pack could be faulty. Here is a troubleshoot

guide for the play and charge kit you can try out.

Thanks,

Brad

J3RS3Y DEVIL

Stupid question but I assume you are using the rechargeable battery pack and not regular AA's???

BillNollol

Its probably a controller issue because my friend had the same issue and got a new controller and that fixed it.

Crown Lager

[quote user="COUSTO 85"]do you run any other devices through the USB of the xbox (headset, kinect, live cam, etc)?[/quote]

Up until a few weeks ago, no - ran no other devices on the 360. Have just got a Kinect, but the issue well pre-dates that.

In answer to the second point, yes; I let my controller run flat before recharging.

Crown Lager

[quote user="Miss Kleo"]When you believed that it was the controller, did the behavior change when getting the new controller?[/quote]

What made me think the problem had been fixed initially, was that the controller continued to charge after shutting down the console; this had not happened previously (although it kept charging indefinitely).

This happens rarely though - the majority of the time it continues to stop charging after a minute, then report as full when starting up (regardless of charge level). I have not had either of the kits charge correctly at any stage.

I have tried charging the controller via a PC which is in another room. The behaviour was identical. I am not suffering from any interference that I know of - all other electronic devices in the house function perfectly.

Play and Charge Kit Issues