Plantronics Dolby Atmos Code already redeemed

Default_Name · Oct 28, 2018

I bought a brand new RIG 800LX from GameStop. Came home, installed the headset, scratched the code on the activation card, entered the code from the card, and received a message that the code had already been redeemed. I have reached out to Plantronics,
but they were closed. I have seen multiple posts where people have had the same issue. Whose responsibility is it to make this right; Plantronics or Microsoft?

Thanks,

x SuckerWitch x

:)

XBF Diego M · Oct 28, 2018

Code already redeemed?

Hey Y NO RUM,

I would suggest just waiting for Plantronics resolution as the headset and the code for Dolby Atmos would be handled by Plantronics since the code is a promotional offer by them when you buy their headsets.

From personal experience I had the same issue with my own Dolby Atmos code and I simply called their customer support, provided the receipt from where I bought it from, and they sent me a replacement code through email.

Microsoft or Xbox does not have any control over the distribution of those codes.

I would suggest giving
Plantronics Support another call so you can get a replacement code.

I hope this helps!

PC BR4V0 · Oct 28, 2018

Have a code from platonic RIG 800LX for Dolby atmos

I bought the plantronics RIG 800LX bundles was a code for Dolby atmos but when trying to redeem the code, the store says the code is not found, I just paid a 160 bucks for a headset and the code isn’t activated? I’ve restarted and tried to re enter it but
to no avail, can anyone direct me how to get this fixed!

Nathan Roberts (SunkNath) · Oct 28, 2018

Hey there, x SuckerWitch x

Welcome

Because you bought the code from GameStop, it would be GameStop you will need to speak to about this. Whenever I have had problems like this in the UK, I had to go to GAME to get them to sort it out. They just gave me a new code, and I was on my way. Another
friend had the same problem, rung Xbox Support and Xbox Support told him he needed to go back to Cex.

One thing though, is some companies will try to get you to go to Microsoft or Xbox and pass the problem on, but really (I know in the UK) it is the person who sold you the ticket who should resolve the problem.

hope this helps,

Regards,

Nathan Roberts (Sunk

Hey there, x SuckerWitch x

Welcome

Because you bought the code from GameStop, it would be GameStop you will need to speak to about this. Whenever I have had problems like this in the UK, I had to go to GAME to get them to sort it out. They just gave me a new code, and I was on my way. Another
friend had the same problem, rung Xbox Support and Xbox Support told him he needed to go back to Cex.

One thing though, is some companies will try to get you to go to Microsoft or Xbox and pass the problem on, but really (I know in the UK) it is the person who sold you the ticket who should resolve the problem.

hope this helps,

Regards,

Wishcatcher

Hi,

I have the plantronics RIG 600 with Dolby Atmos , its not so bad

Regards

XBF Diego M

Hey Y NO RUM,

I would suggest just waiting for Plantronics resolution as the headset and the code for Dolby Atmos would be handled by Plantronics since the code is a promotional offer by them when you buy their headsets.

From personal experience I had the same issue with my own Dolby Atmos code and I simply called their customer support, provided the receipt from where I bought it from, and they sent me a replacement code through email.

Microsoft or Xbox does not have any control over the distribution of those codes.

I would suggest giving
Plantronics Support another call so you can get a replacement code.

I hope this helps!

Kindr3ds

i use the plantronics rig 800's; they have over 24hr battery life, free Dolby atmos code, super lightweight and comfy. I am interested in the new arctic 9 series however

Arminator

I understand your frustration, but the issue is not with Xbox directly, but with Yamaha and Samsung not supporting FreeSync or ARC properly.

From my experience, no Samsung TV ever gave a proper ARC signal from other HDMI input signals. Only from it's internal tuner (be it live TV or Samsung internal apps), where the TV is producing the sound, and sending it to the TV, which annoys us when using
our FireTV stick on our Samsung TV.

If the TV gets the sound from a different HDMI input, it's unable to directly forward that audio through it's ARC port. I don't know if it's a technical limitation or licensing issues that prohibit Samsung from sending the original Bitstram via eARC.

On the other hand: You might have to contact Yamaha, so they can implement FreeSync support in their next generation of receivers, or maybe are able to have a firmware update for your existing receiver.

As a workaround, you can also try the following:

Plug in a headphone into your controller, and then in the Display & Audio settings enable Windows Sonic for headphones, or if you have purchased the Dolby Atmos for headphones app, you can also use Dolby Atmos.

This will enable spatial surround through your headphones, and you can then enjoy Freesynced refresh rates WHILE enjoying spatial 3D surround sound.

If you're unsure about the capabilities of Windows Sonic compared to Dolby Atmos for headphones, the Dolby Atmos Access app gives you a 14 day trial. So you can directly compare Dolby Atmos with Windows Sonic, and decide if there is an audible difference
that warrants the purchase of Dolby Atmos for headphones.

Alternatively, if you don't have a nice pair of headphones yet, you could kill two birds with one stone, and buy yourself a Plantronics RIG headset, that has a redeemable code for Dolby Atmos (take care, as there are some models that are being sold WITHOUT
the code for Dolby Atmos as well). Personally, I am pleased with the Plantronics RIG 400HX Atmos.

Plantronics Dolby Atmos Code already redeemed