Pissed off and Cold in Wisconsin

This doesn't account for the agent disconnecting the call though...

As I explained, they usually have a high call volume when there's a service alert. And issues do occur with the phone system. If you want to talk with them, you have a couple of options available there.

This doesn't account for the agent disconnecting the call though...

Most likely they have a high call volume due to the current service alert - https://support.xbox.com/en-US/xbox-live-status

Purchase and Content Usage


2/1/2018, 9:38:30 PM

Buying items, redeeming codes, or downloading purchases

The phones can be problematic at times. An Xbox Support Agent has to go out of their way to disconnect a call. Often it's a network congestion issue that will cause the disconnection.

You can try the chat support as an option if you'd like

You can contact Xbox Support here -
https://support.xbox.com/contact-us

If you're in the states you can call them at 800-469-9269

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

It depends on when your subscription renews and when you cancelled the subscription. It might be, that you were too late to cancel the next renewal cycle. You can try to go to

https://account.microsoft.com/services and try cancelling immediately (not stopping the automatic renewal).

Depending on your subscription, you will then get the remaining full months refunded.

Also, you are free to go and buy a PS4, but since you say you would save money, I don't think it's a wise decision to buy a completely new console, when you can get 6 to 8 years of Xbox Live Gold for the price of a PS4 or PS4 Pro.

Also, you would need to pay for a PSN Membership on Playstation as well, if you want to play online Multiplayer.