Piratage et achats frauduleux d'un montant de 320 euros [Edit-Translate] Piracy and...

Hello,

please why answer in ENGLISH?

I HAVE reset all information and recovered account but did not succeed to contact xbox support!! can you help me? Thank you

Traduit par google traduction

Les seules personnes pouvant vous aider dans cette situation sont les membres de l'équipe de support technique xbox. Vous pouvez les contacter l'adresse support.xbox.com/contact-us. Ce forum n'est qu'un forum public et personne, ici, n'a accès aux informations
de votre compte.

[Translation - Translated by Google translation

The only people who can help you in this situation are the members of the Xbox technical Support team. You can contact them at the address support.xbox.com/contact-us. This forum is only a public forum and no one here has access to the INFORMATIONSDE
your account.]

If you're unable to recover your account yourself, immediately reset your email password to prevent further misuse of your account, and then contact Xbox Support. They will need you to provide some specific
information:

• The hardware identification numbers from the Xbox console you use most often.
  • For the Xbox 360, we’ll need the
    Console ID and the Console Serial Number.
  • For the Xbox One, we’ll need the
    Device ID and the Console Serial Number.
• The Microsoft account email address that you're trying to recover.
• An alternate phone number where we can reach you if necessary.
• A new Microsoft account without any gamertag associations. This new account will be used for secure communication purposes during the process of recovering your compromised account.
  To create a new Microsoft account, go to
  account.microsoft.com and select Create one! (you will need to sign out of any existing account to see the
  Create option).
  
  • When setting up this new account, please only use your phone number as a recovery option.
    Do not use an alternative email address as your other email accounts may also be compromised.
    
  • Do not use this new Microsoft account on your Xbox console or on Xbox.com until you receive further notification from Xbox Support.
    

Je l'ai fait, mais ça ne change rien, il continue déconnecter mon profil xbox lorsque je me connecte... ça me dit : Votre compte s'est connecté une autre console, mais quand je pars vérifier, ça n'affiche qu'une seule console : la mienne, ça me rend
dingue

I did all of thtat, but it change nothing, he continue to disconnect my xbox account when i'm connected... it say : " Your account is connected on other xbox " but when i go verify, i see just 1 xbox : mine... It make me crazy

Hello Cactus,

You can select the
sign in preferences to lock it down. Also you can request a call back speak with a support agent to help you further protect your account and get it to where your friend is unable to sign in on your account.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks, then select category system update
• Step 3-----gives some troubleshooting or help tips (don't select anything here)
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team