pins not available

Hey Infinite Nile!

Thanks for the reply! When you get a chance, can you please let me know the following:

• Are you participating in the Program Program?
• What is your full console OS version?

You can find your console OS version by following the steps listed in our Xbox One operating system versions and system updates page.

Also, just to be sure that are covering all troubleshooting steps, I recommend going through the steps listed in our Xbox One Connection Solution page to see if you run
into any issues. After you have run through the steps, let us know how everything went and also include the information requested above. Thanks again!

Thanks for the suggestion Nightly Suicide!

I tried clearing the alt. MAC address over the weekend, and it didn't initially work. However, since yesterday my Pins have returned! Not sure what finally made it sync, but its been 24 hrs and they're loading up as expected. I can only hope they stay where
they belong for now

~ I'm not sure what the "Program Program" refers to.

~ OS Version: 6.2.12825.0 (xb_rel_1505.150507-2219) fre

I just ran a network test (8:40 pm PDT), and the message displays :

"Your network is good, but there are some Xbox service issues. Sorry there's a problem on our side. To see which services are affected..."

Not sure if this is referring to the current XB Live Connection alerts or something else.

Hey Infinite Nile!

That's awesome news! Glad to hear that the issue is resolved. Be sure to let us know if it pops up again. Thanks!

Hey Infinite Nile!

Thanks you for the detailed information! I definitely sounds like you are not participating in the Preview Program and it looks like the error message you ran into was relating to a different issue. Just to clarify, have you tried to connect your console
with a wired connection? Or have you only tried a wireless connection. In order for us to dig into this issue further, please let us know your detailed network settings. You can find your detailed network statistics by completing the following steps:

• From the Home screen, press the Menu button and select Settings.
• Select Network and then select Detailed network statistics.

Also, please let us know the the following:

• What Country/State/Province do you live in?
• Modem brand & model number:
• Router brand & model number:
• How many Xbox 360 and Xbox One consoles are connected to this router?:
• Wired or Wireless (for each console):
• Things you have tried:
• Is UPnP Enabled? Yes/No/Unknown:
• Do you have a NAT error? If so, what is your NAT type?:
• Any Error Codes you encounter:
• Who is your ISP? (Internet Service Provider):

You can find out if you have a NAT error by following the steps listed in our Xbox One multiplayer solution. When you get a chance, please let me know the information listed
above. Thanks!