Ping spikes up dramatically during gaming.

Ever since the April update, my Xbox One S has suffered game breaking issues relating to my latency. After 10 - 20 minutes of gaming, my ping goes from average 20 to an unplayable 400+. This has nothing to do with my Wifi as other devices work completely
fine.

Here is a video of my playing BF4 and on the right it displays a graph showing my network stats. Latency is coloured blue and next to it is my ping. At the 12 second mark, you can see my ping change from 20 to 200 then slowly rise more making the game unplayable.

XboxClips -

Any tips? If so, please help.

Thanks,

Will.

:)

 

Ping Spikes

Hi War and Leisure!

Thanks for reaching out! Based on what information you've given us so far, I'd recommend what OK Fowl did, which is our

slow performance solution for situations like this, or use a straight up Ethernet connection instead of wireless. If you try all the options in that wizard and are still experiencing ping spikes, you may wish to
contact Xbox Support directly to chat with a virtual agent in real time or request a call back via phone.

Hope this helps out!

 

Ping Spikes

Hello,

I've been dealing with frequent online multiplayer ping spikes on the Xbox One X and can't seem to pinpoint what's causing them. Multiplayer games played on my PlayStation 4 don't leave me with the same experience, so it seems like it's isolated to Xbox.
These spikes also occurred on my Xbox One under two different routers. Given how my primary use for the service is competitive gaming, this is quite infuriating. Interruptions are either two seconds or ten seconds long. Here's some network-related info:

Download Speed: ~65mbps

Upload Speed: ~6mbps

Wireless Strength: 100%

IPv4 & IPv6

NAT: Open

ISP: Charter Spectrum

Router: Netgear R7800

How can this be fixed? Please note a wired connection is not an option. Also, my console is in the Insider program.

Thanks!

 

Hey there BitrageOG,

Sorry to hear about the slow network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number

That information will help us determine the next best steps. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hey Mascot,

Thanks for replying. First of all I have never played using a wired connection.

These are the stats I've collected;

D/L speed - 28.73 Mbps

U/L speed - 1.75 Mbps

Latency - 217 ms

Packet Loss - 0%

Wireless Strength - 100%

Modem Manufacturer - NETGEAR 27023BW000890

Hope this helped!

Thanks,

Will.

 

Thanks for the info,

It looks like the latency is a bit high at 217 ms. Ideally we'd want to get that under 160ms at the very least. It can certainly cause higher than normal pings since that's the stat that actually measures ping times. Let's have you try to power cycle the
internet equipment and the console to see if the stats improve. If not, try to use a wired ethernet connection and see if it drops.

Let us know how it goes!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.