Physical Elite Controller Problem

CAT4-DEFDCD02-C09F-43CA-B646-306271BB2734 · Feb 15, 2016

Chat support is not working for me. It keeps disconnecting, so Im posting here instead.

I bought the elite controller mid November from gamestop (online). After 3 months, my left bumper is already worn out to the point of broken. I can feel that the left bumper is loose and physically see that the lever is cracked. My "Day One" controller and
my Titanfall xbox one controller bumpers are still highly functional after using them for countless hours of gaming for over a year. It was unexpected to see this high quality elite controller to break so soon.

What is the best course of action for me to replace/service this elite controller?

:)

iTomDotCom · Feb 15, 2016

Elite Controller Problem

I've had an elite controller since January 2016 and it was great but over the last 2 months it's been playing up. It makes the game I'm playing go very choppy/laggy (stop start) until it kicks me out of the online game and then says I need a connection to
play online even though I'm still online and chatting to friends in a party and also the sounds go all fuzzy through my turtle beaches. In some cases the controller will just disconnect and turn back on in which it will be fine for an hour or so then repeat
or in other cases it will just turn the whole system off, I turn back on and again it's fine for a few hours. I sent my controller to Microsoft last month as it is still In warranty and they replaced it. Its been fine until tonight, it's started playing up
again, I've changed batteries and even had the wire plugged in and it still happens. There are no controller updates and all the troubleshooting steps on the website have been followed and nothing. Not sure what to try now?

(I have 2 Xbox ones, a day one edition and a 1tb Xbox one S it happens on both of them.)

Thanks

Buck Guido · Feb 15, 2016

Elite Controller problem

You might try a hard reset on the Xbox console

- Hard reset the Xbox - Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

You might consider a console reset and choosing the Reset and Keep my games and apps

The following options are for a standard controller. The Elite controller has an option for either clearing or resetting a stored configuration. I forget how that works but you might try that in the steps below.

Controller troubleshooting. If it's a software issue with the controller, this should help.

1) Settings > Kinect and Devices > Devices and Accessories > More Options

2) Select Firmware version, (even if it states no update available) and then choose Update Now.

- When its done it should state no updates needed

- Choose Close

3) Choose More Options > Select Assigned to and re-assign your profile to your controller (from my experience choose a different account and come back to yours)
4) Buzz the controller. It should buzz. If it doesn't, either the feature is turned off or the batteries are low. Use new batteries and test again.

5) Go back to Configure and choose Restore Original. This resets the controller back to defaults

6) Pull the batteries out of the controller and leave them out until the Xbox has restarted from the step below

7) Hard reset the Xbox - Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

8) Put batteries back in the controller

9) Re-sync your Xbox One controller to refresh the connection back to the Xbox.

- If you're not sure how -
https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller

10) With your headset plugged into the bottom of your controller

- Hit the Xbox Button on your controller and instead of choosing settings, choose Audio

- Make sure the Headset volume is all the way up

11) Now test the headset and see if it's working.
Click to expand...

I used these steps exactly to no avail. Then I ran them through again and instead of just re-choosing my profile to be linked to on my Xbox I linked the controller to a different account and poof everything was fixed. I linked it back to my account and still
no issues.

Thanks for the help xHAZMAT RADIOx!

{Parity} · Feb 15, 2016

You will need to go through support for that purpose. You can contact them at
Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support or call them at 800-469-9269 to setup a repair/replacement order. Good Luck!

{Parity}

You will need to go through support for that purpose. You can contact them at
http://support.xbox.com/ or call them at 800-469-9269 to setup a repair/replacement order. Good Luck!

XBXBENX

No problems with my Elite controller.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

this is because the problem is still physical, and on the board inside the controller, you will need to know what to repair to fix it, unfortunately microsoft does not have a tutorial or step by step on this subject, Xbox controllers have a 90-day warranty, only the elite controls have a greater guarantee than that, you will need to look for a technician specialized in this.

Jurgen1488

Yes this is same issue for me, Elite Gamepad have two big physical problem. Rubber grip fall and LB or RB button crack.

mk4Y

Hmm had never much problems with the controllers but I think since the 2nd generation the controllers are more high value hardware.

Otherwise buy an elite controller or wait for the release of the new elite controller

Physical Elite Controller Problem