Phone won’t connect for remote play even though it’s setup on Xbox.

Hi Bull!

Are you still on the initial setup? You may skip that instead.

Once you setup your console from the initial setup, let's try the steps below to connect it.

First, let's enable your remote play features.

Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.
Note: If your console power mode isn’t set to Sleep, remote play won’t work.

Once done, on your mobile device:
Open the Xbox mobile app.
Select the My Library icon and select Consoles.
***Swipe down your screen 2 to 3 times to refresh the list.
Select the console you want to connect to and then press Remote play on this device.

Hello Howard Randle,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are trying to setup your phone to connect your Xbox for remote playing. Let us help you get to the bottom of this.

If we may ask, are you trying to setup the device to remote play your console? If yes, follow the steps provided in the link below.

• How to set up remote play | Xbox Support
  

Or you may follow these steps:

1. Download the Xbox app on your phone from the App Store or Google Play Store.

2. Sign in to your Xbox account on the app.

3. Make sure your Xbox console is turned on and connected to the same Wi-Fi network as your phone.

4. On the app, tap the "Connect" icon at the top of the screen.

5. Select your Xbox console from the list of available devices.

6. Follow the on-screen instructions to complete the setup process.



Once your phone is connected to your Xbox, you can use it to control your console, browse content, and even play games. Let me know if you have any other questions or issues.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I used to use the app multiple times daily until I upgraded to the series x. When I chose a game to install remotely on the Game Pass app my Series X never shows up in the list. Same thing with remote play, even though i have gone through everything I need to to set it up and make it discoverable it still won’t connect.

Hi there Remote, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

You should be able to play on Remote Play with your Xbox console regardless of the distance you are from it. Even if you are not in the same location as your Xbox console and even if you are not connected to the same internet connection as your console, you can play with it on Remote Play. For example, if you are in a different location from where your console is located and you use a mobile phone, you can start the remote gaming session and play with your console by connecting the controller to your mobile phone via Bluetooth, although the latency may vary depending on the speed of the connection you are connected to.

You can see how to set up Remote Play on your Xbox console via the following link:

https://support.xbox.com/help/games-apps/game-setup-and-play/how-to-set-up-remote-play

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players with our best intentions.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello microsjs,

Thank you for reaching out to the Xbox forums. We understand you are experiencing issues connecting via remote play to your Xbox console with your iOS device. Let's try to resolve your issue. We may end up suggesting things you have tried previously, but it's always good to double check.

First, make sure your console is not set to fully power off.

1. Press the Xbox button on your controller to open the guide.
   
2. Go to Profile & system > Settings > Devices & connections > Remote features.
   
3. Select the Enable remote features checkbox.
   
4. Under Sleep mode, select Standby.
   

Note If your console power mode isn’t set to Standby, remote play won’t work.

On your mobile device:

1. Open the Xbox mobile app.
   
2. Select the My Library icon and select Consoles.
   
3. Select the console you want to connect to and then press Remote play on this device.
   

Try removing your console from the mobile app, power cycling the console and try connecting to it again. It's also a good idea to make sure both your console and mobile device is updated to the latest update.

Here are additional troubleshooting steps to take related to remote play issues:
How to set up remote play | Xbox Support

If your mobile device won’t connect to your console during setup | Xbox Support

Troubleshoot remote play gaming | Xbox Support