Phone number change?

Brian Perez2 · Jan 25, 2025 at 6:43 PM

So I lost my phone number long ago and couldn't log in for the longest time until one day I got a text from my old number and I was able to get my security reset code well I had to wait for 30 days for the change to take affect. Well unfortunately it's past a day now from when it said I had to wait and still nothing but here's another problem I'm having when I went to change the phone number, ironically the last two numbers were the same so I couldn't tell if it worked or not for example it looked like this. ( Your old number ***-***-**12)

( Your Current number ***-***-**12)

So I'm currently lost to if It even changed or not plus the date they said it so be in affect was 24 hours ago

:)

onyxishere

Sorry to hear it. You can change your personal information at
https://account.microsoft.com and any other contact preferences can be changed here https://account.xbox.com/ContactPreferences

Lumie Helps

Hi there Chosen O, I am Lumie and I would love to assist you today.

I am so sorry you are having issues receiving emails to your verification Microsoft account.

The best place to start is to check your internet connectivity and your connectivity to your Outlook. Do you receive the email on another device?

It's also good to check your Junk Email settings to check if you have blocked or removed safe senders and to check your filters at the bottom.

If that doesn't work, check your junk and storage. (Can be found in the Storage setting under general)

If none of this works, try changing your password.

You can find more information here: [support.microsoft.com/office/d39e3341-8d79-4bf1-b3c7-ded602233642]

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

Josh With Dosh

Has your query been resolved ?

Nkosana23

Hi. My name is Brilliant and I am happy to assist you today.

To remove / add / update a phone number on your Microsoft account:
1. Go to "Manage how you sign in to Microsoft" and sign in to your account: https://account.live.com/names/Manage

2. Select "Add phone number" and follow through the process of verifying your contact details and adding it to your account.

3. You can make the new contact the primary alias by selecting "Make primary".

4. You’ll then have the option to remove the old email address or phone number from your account.

Hope this helps resolve your query. Have a great day.

SigmaTheDJ

You can edit your personal info here, including your phone number: -

https://account.microsoft.com/billing/addresses?ref=amcyourinfo#/

You may also need to change your phone number on the relevant security page if you're using a phone number to receive security alerts. Go here.....

https://account.microsoft.com/security

.....then click the blue "Update info" button and you can add/remove phone numbers there.

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