personal sharing of gigsaw puzzles

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Clumsy, which product exactly did you buy, would you have the product link?

For which platform did you acquire the game, PC, console or mobile?

I'll be waiting for your reply.

Hey there!



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.



Thank you again and have a great day!

Hi Maria,

Thank you for posting on the Xbox forums. We'd be happy to help but we need some more information on the error you get when initially trying to run the game and trying to re-install it.

The game itself is free to download and it says you own it, so it there is something else on the PC that could cause the error. Try the following steps:

Step 1:
Clear the Windows Store cache.

1. On the Cortana search box, enter "cmd"
   
2. Right-click on Command Prompt, then select Run as administrator.
   
3. Type
   wsreset.exe, and hit Enter key.
   

Step 2:
Reset the Xbox app from Settings.

1. Press the Windows key, then select the gear icon to access Settings.
   
2. Select Apps.
   
3. Under Apps and features, locate the Xbox app.
   
4. Click the Xbox app, then click Advanced options.
   
5. Click Reset.
   
6. Restart
   your computer.
   

Let us know if that helps!

Thank you so much for your suggestion, which... I didn´t try... I´m sorry but it seemed too complicated for my poor knowledge on the matter ... So, I myself fixed the issue.

Regards.

Hello Ma Williams,

Thank you for reaching out to us with your question.

In order to export a puzzle that you've created in Microsoft Jigsaw, you have to follow these steps:

Launch Microsoft Jigsaw
Select "Classic Jigsaw"
Scroll to the right of the window until you see "My Custom Puzzles"
Right click the puzzle that you would like to share

At the bottom of the page, you will see the "Export" option. Select it

Once you've selected "Export" a window will appear prompting you to save the file to a location of your choosing. Once the file is saved, it has been officially exported!

Now you have to share the file and there are many ways to perform this however, I'm going to provide the two options that I recommend:

Option A: Seeing as how the file is pretty small, you can email the file by uploading it as an attachment and sending the email. Your friend will then be able to download the attached file from your email.

Option B: You can upload the file to OneDrive and share it with your friend. Below I have provided two links detailing the basics of OneDrive and how to share files through OneDrive:

Video: OneDrive basics (microsoft.com)
Share files and folders in OneDrive (personal) (microsoft.com)

Once received, your friend will be able to open the file and it should open up Microsoft Jigsaw automatically, adding the puzzle to their "My Custom Puzzles" library.

[Let us know if this answered your question by tapping "Yes" below]