Permantly banned?

OwMyShinglesSr · Jul 20, 2017

I'm trying to sign into my account, which has been permanently banned for over a few months, and this account was the account to install a game that I want to play. But when I try to sign into the account it doesn't even let me go to the home screen. I can't
even play the game, it's says I lost the rights to play it. But how is that? I bought it for 60$. Why won't Xbox let me play it from a different account? The same thing happened to battlefield 1. I tried uninstalling it and reinstalling it but nothing helped.
All it did was force me to have to rebuy it for 60$ (which I did not do).

:)

MartinRoos · Jul 20, 2017

LOCKED - I cant connect

XBOX LIVE FOR BANNING ME PERMANTLY FOR NO REASON

XxBIOHAZARDxX43 · Jul 20, 2017

eblem

well do but it said permantly ban though

Smwutches · Jul 20, 2017

Per the terms you agreed to when you signed up, you forfeit anything you have on an account when you are banned. You would have to purchase it on your new account if you want to play it again.

XxBIOHAZARDxX43

well do but it said permantly ban though

Smwutches

Per the terms you agreed to when you signed up, you forfeit anything you have on an account when you are banned. You would have to purchase it on your new account if you want to play it again.

SwellestLotus81

well I did file a case and they did nothing. How could a 24/7 person look at me and ban me for the fun of it. I can’t file another report, I want them to look further into the case. I have a Xbox one.

Eden0032

well I did file a case and they did nothing. How could a 24/7 person look at me and ban me for the fun of it. I can’t file another report, I want them to look further into the case. I have a Xbox one.

Prior to the Enforcement Team issuing a suspension, they thoroughly investigate any report or issue. If a violation of the Code of Conduct or Terms of Use has been found, then a suspension may be issued. This is something that you have agreed to when signing
up to Xbox Live.

The only way to get in touch with the Enforcement Team is via the Case Review, and since that has already been completed there is no further action that can be taken I'm afraid.

You can find the Code of Conduct here: https://www.xbox.com/legal/codeofconduct

You can find the Terms of Use here: https://www.xbox.com/legal/xboxComTOU

All of the information about suspensions, and specifically permanent suspensions, can be found at https://enforcement.xbox.com/en-GB/home/howto#sub-topic0-2

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Smwutches

The enforcement team are the only ones who handle bans and submitting a case review is the only way to have them look into it again. It is not an automated system. If they upheld their review, then there is nothing else that can be done.

Permantly banned?