Permanently Banned Xbox Live Accounts 0x80a40021

CagetheBat · Feb 2, 2021

Hello,

My xbox live account was permanently banned on Jan 31, 10:35am. I am accused of “a pattern of behavior using hate speech directed at other players.” This simply is not true. I cannot recall a time that I have ever done that, whether in person or online. I had not even sent any chats or engaged in voice chat on xbox live for quite some time. I requested a case review and the ban was upheld. I said that I do not know of any incidence the enforcement team could be referring to. I was sent a copy-paste response telling me about hate speech. I have never been suspended in any capacity by xbox before, so even if this was a mistake by the enforcement team, I do not know why I would be banned permanently instead of a day, week, month etc.

Additionally, I know of a few friends who were also permanently banned at the exact same time for the exact same reason and received the exact same case review response. Some have not signed in for a month. I have only joined some of them on xbox live a few times, and others, I have never joined with online. As far as I know, they are good people who would not engage in the behavior that they are accused of either. So I find this strange that we would all be banned for alleged harassment at the same time when we had never all engaged in online chat together at one time.

Is it possible that our accounts were hacked to spam hate speech? When I signed in to my xbox, it never said that it was signed into another console, and nobody else has access to my account or passwords. How would I possibly figure this out? It would be great if I could sign in to check my chat history to see if any spam was sent.

Or is this a possible mistake on the enforcement team end? Is anyone else suspended in a similar scenario? The suspension was already upheld, so I would need to be able to speak directly with an enforcement team member, correct? How would this be possible?

thank you for spending the time to read this and/or provide a response.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Lues, It's a tricky situation because bans and suspensions are handled by Xbox Enforcement not support.

As for the charges you can try contacting Xbox support to see if they have visibility into the account movement.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

CagetheBat

That was the first thing I did after I saw the ban. Website sends me to my enforcement history. This permaban is the only thing there. It states that I have committed harassment/abuse/threats. I submitted a case review where I probably seemed dumbfounded. I have no idea what they would have been referring to. I don’t really join public lobbies or engage in chats with strangers. That’s the jist of my case review application. The enforcement teams response stated that I have a pattern of behavior that included hate speech. So this made me even more confused. I would like to know about other avenues I can try to amend this.

Lues lues

Thank you for the help but it states that banned users cannot make forum post or chat online in the contact options sections

Lady Nataleigh

You can check the enforcement site HERE to view what it was exactly that got you banned, along with that, you can try refuting the ban, but it's not guaranteed.

Ricardo Lechuga

An Xbox Live device ban permanently blocks an Xbox console or device from accessing the Xbox Live service. The device ban is applied to the Xbox console or device, not to a specific Xbox profile (account). This means that no one can use the console or device to connect to Xbox live.

An Xbox Live device ban is different from a temporary or permanent account suspension, which prevents a profile from signing in to or using certain features of the Xbox Live service. For more info about a temporary or permanent account suspensions.

Permanently Banned Xbox Live Accounts 0x80a40021