Permanently banned from xbox network

Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

Unfortunately there does seem to be an issue at the moment, where a load of players are receiving permanently bans instead of temporary bans on their accounts and it not showing up on the Enforcement site.

Microsoft are aware of this and are in fact trying to sort this out.

What I can suggest for the time being, is to wait a few days and hopefully you will be back to normal.

Thank you

Jamie

If it was a permanent ban then,as per the ToU/CoC you agreed to when starting your account you would forfeit all remaining subscriptions & digital content bought on that account so no,you wouldn't get any of that money back.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello oO, for what happened to your account, but permanent bans are really permanent.

Xbox support can't help you in these cases.

Click on the link below for more information.

Xbox enforcement action FAQ

"A permanent ban blocks the affected profile from accessing the Xbox network and services. This means it can’t connect to the network to redownload previous content or make new purchases.

Permanent bans are never issued lightly, and only occur after severe or repeated violations of the Community Standards for Xbox. Because of the seriousness of these violations, and to keep other players safe, permanently banned profiles are blocked from accessing the Xbox network in any capacity."

https://support.xbox.com/en-US/help/family-onli...

Unfortunately, if it was a permanent ban on the account, you can no longer access the games and DLCs from that account.

A permanent ban blocks your profile from accessing the Xbox network from any Xbox console or device.

https://support.xbox.com/en-US/help/family-onli...

Hello JustCh33se
My name is Ezequiel. I'm an Independent Consultant. When an account is permanently banned from the Xbox network, your Xbox subscriptions are canceled. In most cases, a permanent ban from the Xbox network doesn’t remove your games or purchases. Any previously downloaded games, apps, or features that can be used offline are accessible to the suspended account. In most cases, a permanent ban from the Xbox network doesn’t remove your games or purchases. Any previously downloaded games, apps, or features that can be used offline are accessible to the suspended account. This content that I'm passing on is part of the link that I'm also sending in my answer, about Minecraft you can download but you won't be able to play online.

https://support.xbox.com/help/family-online-safety/enforcement/xbox-enforcement-action-faq