Permanent Ban

My account was being hacked by a person in England... They changed my name to developer and sent messages to people and i got banned for impersonating. I have checked my sign in history and i can very much prove this

:)

 

Help with permanent ban on main account

Also, if you've been given any "tips" that triggering a short-term ban of the account for offensive Bio content will somehow negate the account's permanent ban, you were told wrong. A permanent ban is permanent.

 

Enforcement on Xbox

Today i received an email that my account from permanently banned. I went onto the link that they posted and it turns out i got banned for soliciting etc. I submitted a case review and went looking for more information. Most suspensions/bans are 1,7, or 14 days and my type of suspension followed under that list but then it said something about if the action was egregious or excessive bans, it could lead to a permanent one. In my case i tried selling my og gamertag, the guy messaged me about it, i told him how much and what payment. He declined, i said ok, and then we didn't message again AND no personal info was transferred, so in my defense it was not egregious. I have only had 2 ENFORCEMENTS, a good reputation, and no consecutive or reappearing issues. I do not think that deserves a permanent ban from all my years of gaming and achievement i have earned. There is clearly a flaw in the system.

 

If you haven't already, you'd want to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

You can submit a case review for the ban at
http://enforcement.xbox.com However keep in mind that even if the investigation does show that your account was out of your hands, depending on how severe the actions were of the other person, it may not unban the account.