Permanent Ban

My 13 year old son got a permanent ban with no warning and no previous history of any violations. He has had his live account for nearly 7years without a problem. I have appealed and the enforcement team have withheld the decision. All that I know is that
he had been accused of account theft, phishing or solicitation....which i have no idea!! I know nothing more and my son assures me he does not know how or why? Could his account have been hacked? Would the enforcement team look into this? Being unable to
speak to anyone about this seems so unfair and is extremly fustrating. My son and I want to fully understand what actually has happened but it seems we will never know as no detail is given by the enforcement team - again how is this fair treatment to customers
who have spent hundreds of pounds over the years. Cancelling someone’s account without prior warning seems very harsh, unjust and also not providing the the facility to speak to someone about it....well words fail me!!

:)

 

Help with permanent ban on main account

Also, if you've been given any "tips" that triggering a short-term ban of the account for offensive Bio content will somehow negate the account's permanent ban, you were told wrong. A permanent ban is permanent.

 

Enforcement on Xbox

Today i received an email that my account from permanently banned. I went onto the link that they posted and it turns out i got banned for soliciting etc. I submitted a case review and went looking for more information. Most suspensions/bans are 1,7, or 14 days and my type of suspension followed under that list but then it said something about if the action was egregious or excessive bans, it could lead to a permanent one. In my case i tried selling my og gamertag, the guy messaged me about it, i told him how much and what payment. He declined, i said ok, and then we didn't message again AND no personal info was transferred, so in my defense it was not egregious. I have only had 2 ENFORCEMENTS, a good reputation, and no consecutive or reappearing issues. I do not think that deserves a permanent ban from all my years of gaming and achievement i have earned. There is clearly a flaw in the system.

 

Hello Wells901,

Thank you very much for bringing this issue to our attention. We're sorry to hear about the account suspension. We recommend to contact our enforcement team for any issues or questions related to a suspension. They can be reached at their website,

Xbox Enforcement Team. The decisions are made and upheld by the enforcement team.