Perks from Game Pass on PC broken

BigBo-Peep · Dec 13, 2020

I'm trying to redeem some of the perks from the game pass and every time I've tried, I've received the error: "Sorry, we're having trouble showing the details of this perk right now. Try again a little later." You'd think the solution would be to wait some
time, but it's now been almost a day with no improvement and I'm in a time crunch and I'm getting a feeling this is just a generic error message.

Every other thread I've found on this issue simply got the reply to request a support call, but I just finished nearly 2 hours waiting for help just to get hung up on after the hold music shut down.

Does anybody have advice for this problem? Thanks.

:)

rayyandada

I had the same problem and I spoke with a specialist and there is no current fix

BigBo-Peep

Wow... so the current solution is just "We're not going to give you that thing you paid for."?

iva yletava

Am on both pc and seires s and the game pass app and on all of them there's only 1 perk yesterday when I checked my perks in my game pass app I have a bunch

XBF - Hayabusa

Hello mateusmateus_2,

I’m sorry to hear you are having issues with Game Pass for PC.

I’m not sure what advantages you are talking about. Which Game Pass Ultimate Perks are you trying to download where you receive this error?

To redeem your perks, you must enter the code on your console or PC app you cannot redeem them via mobile.

Here is additional information which may help with your question on redeeming your perk:

Xbox Game Pass Ultimate Perks FAQ | Xbox Support

XBF - Hayabusa

Hello isaacroser-bardebes,

Sorry to hear you are having trouble accessing your perks. Where are you trying to access your perks: Console, Mobile or PC?

Make sure your Xbox Game Pass Ultimate membership is active. Perks are an added benefit for Xbox Game Pass Ultimate members. If you need to, upgrade your existing Xbox Live Gold and Xbox Game Pass subscriptions by joining Ultimate. Go to:

Xbox Game Pass

On the PC

To browse current Perks on your PC, head to the Game Pass tab of your Xbox app for Windows, then click on Perks

On a mobile device

Download the Xbox Game Pass app on your mobile phone (if you haven't already)
Once you're signed in, click on your profile at the bottom
The perks will be under your profile and Rewards balance. Click Show all

On an Xbox console

Press the Xbox button then click My games & apps > See all > Apps
Select Xbox Game Pass
Click on Perks

See the Xbox Game Pass Ultimate perks FAQ for more information: Xbox Game Pass Ultimate Perks FAQ | Xbox Support

-Hayabusa

Perks from Game Pass on PC broken