Perfil live en juegos retrocompatibles en xbox one [Translation - Profile live on...

Ya tampoco se puede la de mi esposo

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[Translation - my husband's doesn't work either ]

Muchas gracias Ivan, pero sigue marcando el error de conexión !

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[Translation -Thank you very much Ivan, but still marking the connection error !]

Hi
there GemaContreras,

Thanks for the reaching out here in Xbox Forums. I understand there is an issue with backwards compatible games
on the Xbox One. I recommend to try doing a
soft factory reset of the console,
Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out and let us know the results.

Elimina el perfil de la Xbox One.

Limpia la cache manteniendo pulsado el boton de la Xbox One hasta que se apage por completo.

Vuelve a agregar el perfil en la Xbox One.

Intenta acceder a cualquier juego de Xbox 360.

_________________

[Translation - Eliminates the profile of the Xbox One.

Clean the cache by holding down the Xbox One button until it is completely turn.

Add the profile again to the Xbox One.

Try to access any Xbox 360 game.]

¿Una pregunta pero no necesita haber tenido en el perfil con xbox live ?

Translation:

One question but you do not need to have had in the profile with Xbox live?