Perfil do xbox 360 excluido [Mod Translation-Xbox 360 profile deleted]

Hi marisasalgado,

I'm sorry to hear about this situation. Since the account was technically made by somebody else, the account is owned by that person and only that person would be able to recover the account since they are the ones that know the login information. Even if
you were using the account, the account was made by someone else using their email, not yours. Microsoft or Xbox would not be able to assist with account recovery if the email is not known and only the account owner can authenticate the account to attempt
account recovery since the security contact information on the account would likely be theirs.

If an account password is not known and the security information for verification purposes are outdated, preventing a password reset, then the user would need to fill out a

Microsoft Account Recovery Form. However in order to recover the account and submit a form, you need to know the email.

It is also not possible to transfer anything from one account to another so the only way to get the account back and continue playing would be to contact the person who made the account and let you use it.

You will need to reach out to Xbox Support for assistance with that.

The best way to reach Live Support would be here:
https://support.xbox.com/contact-us

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

fiz isso, comecei um chat , a pessoa me mando um e-mail, e ela disse que eu poderia sair para olhar se eu acessasse o link que ele me deu, fiz isso, e ate agora nao consegui entrar novamente no chat, veio um e mail dizendo que meu problema foi resolvido,
mas nao foi

[Mod Translation-I did this, I started a chat, the person send me an email, and she said I could go out to look if I accessed the link he gave me, I did it, and so far I couldn't get back in the chat, there came a
e-mail saying my problem was solved but it wasn't]

Hi!

Hope this helps

https://support.xbox.com/pt-PT/my-account/microsoft-account/forgot-microsoft-account-solution

Hello,

Try to delete your profile (profile only), this option does not delete your saved games or items you've downloaded, after doing so, try to download your profile again.

Delete Profile Safely:

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only.

Download Profile:

Push the middle button on your Xbox 360 controller one time.

Select Download Profile.

Note: If you don't see Download Profile, press the blue "X" button on your Xbox 360 controller to sign out of any profile you're currently signed into.



Translation:



Hola,

Trate de borrar su perfil (sólo perfil), esta opción no elimina las partidas guardadas o artículos que ha descargado, después de hacerlo, trate de bajar su perfil de nuevo.

Eliminar el perfil de forma segura:

Vaya a Configuración y, a continuación, seleccione Sistema.

Seleccione Almacenamiento.

Seleccionar todos los dispositivos.

Seleccione Perfiles de jugador.

Seleccione el nombre de jugador que desea eliminar.

Seleccione Eliminar.

Seleccione Eliminar Perfil Only.

Perfil de descarga:

Pulsar el botón central del mando de Xbox 360 una vez.

Seleccione Perfil de descarga.

Nota: Si no ve Perfil de descarga, pulse el botón azul "X" en el controlador de Xbox 360 para salir de cualquier perfil que estás sesión en.