Perdue des jeux

mostly occurs because of lack of usage rights, make sure you have the correct account that purchased the game

Hi Zachary,

Thanks for your post. I understand you are experiencing an issue installing a game. What are you attempting to play on your Windows 10 PC? To install a game on Windows 10, check out this page:

Installing Games - Windows 10. Be sure to check your account
Order History to verify the game was purchased on your current account if you can not find the order the game may be on another account.

Please keep us updated.

Désoler je n'avais pas préciser que le jeu n'a pas été acheter sur la plateforme Microsoft store mais a été ajouter par un code (échanger un code). c'est problématique ...

[Translation-Sorry I had not specified that the game was not buy on the Microsoft store platform but was added by a code (exchange a code). it's problematic ... ]

Hey there TETEWAT,

Thanks for reaching out to the Forums for advice on how to deal with this issue trying to play the game that you had redeemed unto your account. I can totally see how disheartening this kind of issue could be for anyone to deal with, hopefully we can help.
I suggest
removing and redownloading your profile.

When you get the chance, give that a shot and let us know if that helped.

Thanks for reading!

Check the purchase history at https://account.microsoft.com/billing/orders/ you should be able to install from there.