People can't hear me

I bought the Afterglow ag9 prismatic headset. I can hear people perfectly and the game sound is working too but they can't hear me at all. I pushed the nut button multiple times and searched in the settings but it doesn't work. On the right top it says that
I am muted but I don't know why .

Please help

:)

 

Can't hear people

I can't hear anyone but they can hear me my nat type is open privacy setting are good not muted sound on plus I can hear game sound but not people controller is fine headset is fine (I've tried two) I don't no what to do

 

People can't hear me in xbox live parties

Hi Jordan,

I'm sorry to hear that is happening. With the information provided on the post, I can tell what the issue may be there. Having two routers causes to have a

'Double NAT type' which usually causes for the NAT to be Strict. Of course that isn't something we want, as this can cause issues with joining online multiplayer games, and parties.

I would suggest to check this link out in regards to Double NAT: Double NAT Detected in Xbox One Network Settings

If that doesn't seem to help I would suggest to do the steps here:
'I need help with my Xbox One network connection'

Let us know the results

 

But when I speak in the party it shows that I am speaking