People cant hear me but I can hear them when playing fortnite

SarahMcswain · Jan 2, 2020

I've contacted Microsoft 4 times tried numerous times to fix my turtle beach headset on my xbox one console. Nothing seems to work permanently. It will work for the time being after I've followed through the steps given. Then once the console gets shut
off it goes back to not working anymore.

:)

{Parity}

Is your console set to instant on or power saving mode. If set to power saver try changing it to instant on and see if that helps.

You can also try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

SarahMcswain

I picked yes. But it did not work. I meant to pick no.

Viper7Gamer

Don't fully understand your last post. Is it working now or not?

I think she means that she clicked yes on Did this solve your problem? instead of clicking no.

{Parity}

Don't fully understand your last post. Is it working now or not?

XBF Houmaidi O

Hello @Abdullah Rodgers I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums.

If you can’t hear the person you’re trying to chat with after joining their party, try these tips:

Check that your privacy settings allow communication with everyone. Press the Xbox button to open the guide and select Profile & system > Settings > Account > Privacy & online safety > Xbox Live privacy. Select View details & customise > Communication & multiplayer, and then make your changes.
Unmute or unblock the person you’re trying to chat with. Press the Xbox button to open the guide, and then select Parties & chats.
Select the party to expand the party roster, choose the person you want to unmute, and select Unmute.
Check the party chat volume for each person in your party. Press the Xbox button to open the guide, and then select Parties & chats.
Select the party to expand the party roster, choose the person you want to check, and then verify that their volume slider is at a level that you can hear. To change the volume level, move left or right using the D-pad or the left thumbstick to adjust the volume slider.
Check that you have joined party chat from within the party window.
See if you’re experiencing network latency or other network issues. To do this, check the detailed network statistics for your network by following the steps in:Network settings on Xbox One
See if you’re experiencing an issue related to Network Address Translation (NAT):Troubleshoot NAT multiplayer game issues

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

People cant hear me but I can hear them when playing fortnite