People cannot hear me on chat but I can hear them

Actually now there is an xbox live service alert going on regarding Xbox Live Core Services: signing in; creating, managing, or recovering an account.

Affected platforms: Xbox One Xbox 360 Xbox on other devices Xbox on Windows 10

Affected services: Signing into Xbox Live Xbox One and Xbox 360 Applications

Latest update:

Hey Xbox members, are you having problems seeing your friends, and setting up parties? We're aware of the problem, and working to resolve it. We'll let you know as soon as we know more.

You just have to wait till the issue is solved.

Oh and it's for the xbox one

So I tried plugging in a headphone/mic into the 3.5 mm port and it had the opposite effect: I could hear party chat but they couldn't hear me.

Then, for the hell of it, I removed that set and plugged the older headset in and all of a sudden party chat worked fine with the Dusk Shadow controller. I am now afraid of removing the headset so I have left it plugged in.

Seems strange that swapping headsets and ports worked. Its also strange that this fix worked with the other Dusk Shadow controller that was having the same issues.

Is there a batch of bad controllers out there that Amazon is selling?

Hey Bumzilla! The Dusk Shadow controller should work like any other controller. Here at the forums we don't have the ability to see inventory for a retailer. If you feel like the controller is not working as it should, we would suggest getting replaced by
the retailer. Thanks!

Hey Bumzilla! I would suggest taking your controller back to the retailer. Post back if you have any other issues!