Pending Purchase

Discus and support Pending Purchase in XBoX Sales and Promo to solve the problem; Anyone know what I can do or if legal action needs to be taken? I made a purchase on the 12th, using my Microsoft Balance (no credit card or bank... Discussion in 'XBoX Sales and Promo' started by RangerEclipse, Jun 15, 2020.

  1. Pending Purchase


    Anyone know what I can do or if legal action needs to be taken?

    I made a purchase on the 12th, using my Microsoft Balance (no credit card or bank account was involved) and since then my purchase has been pending.

    I contacted Microsoft Support which they told me the purchase would be completed within a few hours a full day max. I have the screenshots of this conversation. And its been 48h since that conversation. That representative also told me that the order was
    pending due to them needing to get confirmation from my bank. Which makes absolutely no sense based off the fact I paid with digital Microsoft currency I got with a xbox gift card.

    When i try to contact any more support they lead me in circles. They give me a sales number which leads me back to online customer support which just says "yeah your order is pending contact our sales team"

    1.I was given false information from a customer service representative.

    2. upon purchase the item should have shipped & arrived within 2-3days of purchase.

    3. I cannot cancel or request a refund on the item. My account has been charged for the item.

    What can I do?

    :)
     
    RangerEclipse, Jun 15, 2020
    #1
  2. Albert X Win User

    Purchase pending

    For billing and purchase issues I suggest that you reach out to support via chat or by requesting a call back: https://support.xbox.com/
  3. Sayann X Win User

    Purchase pending

    Hello, contact Microsoft's support directly for your purchase, they will be able to give you all the information about this purchase.

    https://support.microsoft.com
  4. harrytyrrell Win User

    Pending purchase

    So like any normal person i used a paypal to but dead by daylight credits but i noticed i didnt recieve them but it said i have a pending order or i have to claim it
    Done fixed the issue
  5. MacMelle Win User

    Pending Purchase

    What i did when it happened was contacted microsoft amd they was able to refund it then i repurchase it
  6. WattyNuela Win User

    Pending purchase

    Hello Richard, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

    Not a Microsoft employee.

    At the moment, you may need to wait until their system finally processes the order.
    However, I appreciate the opportunity to let you know the first charge you received it’s just the authorization.
    Microsoft charges your payment method once they ship the device and you receive the tracking information.
Thema:

Pending Purchase

Loading...
  1. Pending Purchase - Similar Threads - Pending Purchase

  2. Suspension with no pending or history of suspension

    in XBoX Accessibility
    Suspension with no pending or history of suspension: gamertag. AMERIC4N STEEL I sign into xbox page and says im banned, but the enforcement page says i have no history of disciplinary actions. Thank you f34c8781-6c83-454c-8ff0-6f6952b02618
  3. How do I cancel a pending game download. My son tried to buy something which is now pending...

    in XBoX Accessibility
    How do I cancel a pending game download. My son tried to buy something which is now pending...: Hi, please can you help. My son tried to add a game to his Xbox but it didn’t download as I have parental restrictions on his account. This game is showing as pending and I believe it is blocking...
  4. What’s wrong with buying an Xbox! Pending / errors

    in XBoX on Consoles
    What’s wrong with buying an Xbox! Pending / errors: Based in the UK Xbox series x galaxy black 2tb purchased one jan15th Said delivery march 11th ! Yesterday they said they couldn’t take the payment even thought it’s been pending for weeks on...
  5. My delivery is pending due to incorrect address how do I sort it out?

    in XBoX on Windows
    My delivery is pending due to incorrect address how do I sort it out?: ‍♂️‍♂️‍♂️‍♂️‍♂️‍♂️‍♂️ 296a4d4e-fd77-4d90-bd5d-9b394587db4d
  6. I bought a Xbox on the Microsoft store and when I look at it, it keeps saying pending what...

    in XBoX on Consoles
    I bought a Xbox on the Microsoft store and when I look at it, it keeps saying pending what...: So I had bought my Xbox about 2 weeks ago and I’ve been tryna track it but it keeps on saying pending and I don’t know what to do or expect because I find 2 weeks is far to long for one to wait...
  7. How to change Microsoft account privacy settings while the email change is pending

    in XBoX Accessibility
    How to change Microsoft account privacy settings while the email change is pending: So, I decided it would be a good idea to play Minecraft again. I started downloading and setting up the launcher and thought why not change my old Microsoft account email to my new one as part of...
  8. AppID review decision pending over 6 months - for Minecraft APIs

    in XBoX Games and Apps
    AppID review decision pending over 6 months - for Minecraft APIs: I applied to the AppID review 6 months ago, and again 3 months ago and have NOT received any response from Microsoft whatsoever. Can you please investigate where the hold up is?...
  9. What do I do if my purchase of a digital gift card has been pending for more than 2 days.

    in XBoX on Windows
    What do I do if my purchase of a digital gift card has been pending for more than 2 days.: I purchase a digital gift card code on the Microsoft store and never got an email with the code. I looked at my order history and it says it is pending. I purchased the gift card august 4th and it...
  10. I purchased game pass with a cash app card and it took my money but its been pending for 2...

    in XBoX Games and Apps
    I purchased game pass with a cash app card and it took my money but its been pending for 2...: i need to speak to a person 7f6d6eb8-2038-4519-9bc0-b7fd0e986f61