Pending Points are not transfered

if i log into rewards it tells me my profile needs to be updated.

there is a Problem outside the system. specialists are working on a solution

the entered data in my profile is correct. what needs to be updated?

:)

 

Pending Points are not transfered

Hello Copyhaunters,

Your deposit is failing due to a regional mismatch between your Rewards Account region and your Microsoft Account region. Since you registered into the program as a US Microsoft Account member, we created a US Rewards Account for you that tracks all your
purchases in USD. Since you have since migrated to a different region on your Microsoft Account, this has caused your Rewards Account region and your Microsoft Account region to be out of sync. These regions must be matching, since when we do a deposit in
one your Rewards region's currency, if the receiving Microsoft Account is of a different regional currency, the process will fail. In order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards
Account, or create a new Rewards Account to match your new Microsoft Account region.

1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This will cause your regions to match and allow your currency to be deposited.

-or-

2) You can create a brand new Rewards account by deleting your current Rewards Account and creating a new one based off your current Microsoft Account region. The benefit of creating a new Rewards Account is that your new account will be set to track and
Reward purchases made in your Microsoft Account's regional currency. The drawback is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account.
While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer any other progress. If you wish to continue with Rewards in your current Microsoft Account region and create a new account,
you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/). You will have to wait 48 hours for us to receive and process your request, after which your account
should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again, which can also take 48 hours. To confirm that you have re-registered correctly, you can check your
join date from the MyRewards page at (Xbox Live Rewards). If you check your MyDashboard at (Xbox Live Rewards), you will
be able to see if you are still in the registration process. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

 

Pending Points are not transfered

When i log into Rewards it tells me my profile needs to be updated.

 

same problem with me. This BS. I have thousands of point unable to get to. What is the point of the rewards program if you don't get rewarded!

 

me too this is crap

 

im suffering from the same problem been like this for months. Last time I was in live chat they gave me the pending points and told me to post on here which I did and now I'm facing the same issue again

 

I've had this same problem for 18 MONTHS.

MS literally do not give a ****. I've contacted them probably about 15 times about this. "It's being fixed" and somehow that's taking 18 months?

I've stopped buying digital content from Xbox because of this, and will probably switch to Sony next gen or sooner.