"(Pending)" Issue on Xbox Insider App

Hello, I'm requesting support for an issue I've had with the Xbox Insider App (on the Xbox One) for several weeks now.

Issue:

I was invited to take part in the "Sea of Thieves Pioneers" program, which is a program where I would download a test client and be able to test new features to the game before they were released. I was instructed to launch the Xbox Insider App and join
the Pioneers Program within the app, which I did.

Here's the problem: The app is supposed to display a button which takes me to the Xbox Store to download the Pioneer client. Instead, the button just says "(Pending)" and shows a loading circle for several minutes, after which the following message is displayed: "Your
registration is taking longer than expected. Please check back later."

This issue arose about 3 weeks ago, and has yet to resolve itself.

What I've done:

-Complete restart of Xbox

-Signing out/back in

-Uninstalling and reinstalling the Xbox Insider App

-Posting on the Sea of Thieves forums

-Reporting the issue within the Xbox Insider App (3 weeks ago, no response)

-Contacting Rare Customer Support (they tried to help, but ultimately directed me to Xbox Support)

-Contacting Xbox support (live chat, they directed me to post here on the forums)

And so here I am.

In my research, I've found numerous threads made on the Sea of Thieves forums back during the Beta where people were having this exact same issue. For them, though, the issue was fixed pretty quickly. I'm pretty sure it's not on
my end, but rather on Xbox's end somewhere.

This issue has been very annoying and has gone on too long. Please help in any way you can.

Thank you.

:)

 

Insider hub

The insider previews keep saying pending and it’s been about four days I did a hard reset and my system and it still says pending on the a preview program app

 

The insider previews keep saying pending and it’s been about four days I did a hard reset and my sy

The insider previews keep saying pending and it’s been about four days I did a hard reset and my system and it still says pending on the a preview program app. Can u make it stop pending My gamertag is

 

Hi

If it is still showing as Pending, that would usually mean you haven't been added to the program at the back-end yet to allow you to download the game/update from the store.

You would be best checking with the contact from your invite or over at the Se of Thieves forums for a quicker response.

It might be that they add new people in-waves and only when they issue a new update, which they might not have done yet.

 

Hey IRB,

I've already been in extensive contact with the Sea of Thieves support team. I've been talking to them back and forth over the past 2 weeks, and eventually they said there was nothing more they could do and that I would need to contact Microsoft Support.

Thank you for the response though, and congrats on 15 years with XBL.

 

Sorry you're having this issue. Please be aware that an invitation to join via the Insider program does not guarantee you'll be added. It is quite possible that many other joined prior to you and filled the program. Another option would be that there
is no new content to test at the moment.

Please be patient. If the app is still there for you to see things are not lost. Perhaps you'll be added at some point in the future.

 

Cheers mate, 16 is only a few months away

As Onyxishere says, be patient as you might not have been added yet and could be in the future.