Pending Credits

I am looking at my account and noticed that I have pending credits ('Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.') at the very bottom of MyStatement, but at the top under Total Pending Rewards Credit
it says zero. I am confused as to what Pending Credits means if MyStatement is saying zero, yet there is a list of reward points from months ago that still need to be converted. Help please! Thank you!

Here is a screenshot of what I am talking about.



:)

 

pending credits

Some lessons

One explain better like you did in that post (IN THIS SAME PASTE)

forums.xbox.com/.../1600998.aspx

Second don´t make multiples posts because that only make worst to people respond you (sample one post = to multiple people respond and easy to found when you back, multiples = to worst to found answers and to found).

And the last one me and Sara already answer your question in YOUR POST linked up!!!

 

pending credits

hello ive put in to proese my 1000 credits its ben 3 days

 

Hello YouMadBabe,

Thanks for the heads up! Our website used to have a total counter for Total Pending Credits that was recently removed in our site re-design in August. Looks like that counter was not also removed from the print view that you screenshotted! Since we no longer
use that counter function, it is showing a default value of 0. We have alerted our web team to this bug and they should remove this confusing counter shortly. Apologies for the confusion. I can confirm that your pending Credits are being properly displayed
in the MyStatement.