Pending Credits on my account not posting

getruzan · Feb 7, 2017

I see the following on my MyRewards page:

"Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please reach
out to us on the support forum if we can answer any additional questions or help in any way."

I also see a small note under the MyCredits section on the page:

Your account needs updating to make a deposit!

I click on the link but then all looks ok. What is going on?

:)

Bosay831 · Feb 7, 2017

All of my Rewards points appear to be in a pending status.

Hi. I followed the instructions on the rewards program FAQs and went to the My Rewards page. All my rewards credits appear as pending. The way my history of pending credits reads it appears that I have not had any credits post since 07/02/14. My pending
balance is 7,250 credits. Is there someone whom can look at my account and assist? I also do not see a 'Request Deposit' button on my page.

WaxenBarrel60 · Feb 7, 2017

Problem with Xbox live rewards

I seem to have credit pending on my account from myvip, I have 2 transactions currently pending

XBLRewards8 · Feb 8, 2017

Hello getruzan,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.

XBLRewards8

Hello getruzan,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.

XBLRewards8

Hello,

As mentioned in the post-survey screen, Credits can take up to 96 hours to appear. We see these Credits are pending in your account.

Smwutches

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum. Keep in mind that if you redeemed rewards credits, it takes about 96 hours for the credits to show as pending on your account so it would be too soon to see
them pending.

XBLRewards8

Hello Immortal Icarus,

The Credits are now pending in your account! Looks like it happened shortly after your post. Cheers!

Smwutches

It's best to post in the support section of this forum in order for support to check into your account. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending.

Pending Credits on my account not posting