Pending 10,000 reward points

Hello DiXieViLLan,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hi ChadK123. The 10,000 Rewards Credits are pending in your account and will be deposited to your Microsoft account on April 12th.

The points were added as you unlocked gamerscore.You don't get a bulk lot of 10,000 rewards points once you got to 10,000.

For example,if you unlocked a achievement worth 100 gamerscore then 100 reward points were added when you unlocked that achievement up to a total of 10,000 gamerscore/reward points.

The wording on the punch card should of been a lot clearer as a lot of people are confused by this.

sometimes there is a Microsoft Rewards Quest to earn 10,000 gamer score for 10,000 MS Reward Points.

you need to get the MS Rewards app on your Xbox to view your progress.

if you have Game Pass then you can also do the Game Pass Quests for more Reward Points.

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.