Peace Walker HD Digital Download 360

Allow me to simply paste an interaction with the support team. This is simply unacceptable and there is no email address to give this to.

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info: at 21:37:36

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info: at 21:39:36

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info: at 21:41:36

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info: at 21:41:43

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You are now chatting with 'Skye'

Skye: at 21:41:48

Hello, thank you for contacting Xbox Customer Support. My name is Skye. Please give me a moment to review your question.

Skye: at 21:41:54

Hi there! Before we start, I hope you would not mind me asking. How are you doing today ?

Victor: at 21:42:02

Good evening. I am well. I am prepared to give further information as needed.

Skye: at 21:42:19

Thanks.

Skye: at 21:42:23

I was able to read your concern.

Skye: at 21:42:31

May I ask when this problem started to happen Victor?

Victor: at 21:42:48

it began the day after I purchased the game, as it took me that long to get to the "first" ending.

Skye: at 21:43:08

Thanks for the information.

Skye: at 21:43:22

May I have the gamer tag first please? And thanks for cooperating with me on this problem Victor.

Victor: at 21:43:41

I have already contacted Konami customer support to no avail. I have already deleted the cache. I have already deleted and re installed the game. my gamertag is with the attached email of
[Mod Removed]

Skye: at 21:44:06

Does this happen only to one game ? How about other games? are there working fine.

Victor: at 21:44:11

every other game functions perfectly.

Skye: at 21:44:24

The Game Company normally does not help at all when there are problems on their games.

Skye: at 21:44:33

Alright let me try my best to help you since they have not helped you at all.

Skye: at 21:44:39

Are you near the console rigth now ?

Victor: at 21:44:37

yes

Skye: at 21:44:49

Great.

Skye: at 21:45:16

Alright can you please go to Storage, then find corrupted files that have " ! " or yellow markings, then please delete them because these are corrupted.

Victor: at 21:45:20

I'll do so. give me a moment

Skye: at 21:45:38

Sure take all the time you need. I will be right here for you.

Victor: at 21:46:33

I found one single Avatar item which was corrupted and deleted it.

Victor: at 21:46:41

everything else is clean

Skye: at 21:46:54

Good.

Skye: at 21:47:04

Alright now please follow these next steps for me Victor.

Skye: at 21:47:28

1. Go to Settings, and then select System.

Skye: at 21:47:28

2. Select Storage.

Skye: at 21:47:28

3. Select Hard Drive.

Skye: at 21:47:28

4. Select Gamer Profiles.

Skye: at 21:47:28

5. Select the gamertag that you want to delete and the one who we are having problem with.

Skye: at 21:47:28

6. Select Delete.

Skye: at 21:47:28

7. Select one of the following:

Skye: at 21:47:28

8. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Skye: at 21:47:28

9. Press the Guide button on your controller, go to Settings, and select System Settings.

Skye: at 21:47:28

10. Select Storage or Memory.

Skye: at 21:47:28

11. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

Skye: at 21:47:28

12. Select Clear System Cache.

Skye: at 21:47:28

13. When prompted to confirm storage device maintenance, select Yes.

Skye: at 21:47:29

14. turn off your console

Skye: at 21:47:29

15. unplug all wires

Skye: at 21:47:29

16. remove hard drive refer the instructions on this link http://support.xbox.com/en-GB/xbox-360/system/add-remove-hard-drive

Skye: at 21:47:29

17. after 3 minutes install everything back firmly

Skye: at 21:47:29

18. download profile

Skye: at 21:47:29

Please do follow the 1 - 18 steps. Scroll up to start with step 1.

Victor: at 21:50:09

all right. it will be a few minutes while I let the hard drive sit for three minutes

Skye: at 21:50:41

Sure. I will be right here for you.

Victor: at 21:55:30

allright, my profile has downloaded.

Victor: at 21:55:49

would you like me to attempt to play the game now?

Skye: at 21:56:07

Not yet.

Victor: at 21:56:05

okay

Skye: at 21:56:27

Please go to settings > privacy > change settings to teen then back to adult ( make sure you are signed in using your account.)

Victor: at 21:57:13

allright. that is complete

Skye: at 21:58:05

Great job.

Skye: at 21:58:10

Now please check if we got the problem solved.

Skye: at 21:58:13

And thanks for helping me out

Victor: at 21:58:22

allright. that will take several minutes as I must slap around a boss and watch an ending credits sequence

Victor: at 21:59:45

initiating boss-slapping sequence now

Skye: at 22:00:16

Thanks Victor. How long does this usually take ?

Victor: at 22:00:25

the boss is easy to kill. the credits takes about 3 mintuew to lock up

Victor: at 22:00:32

minutes

Skye: at 22:01:07

Easy to kill? Or maybe you are just too good when playing?

Victor: at 22:01:13

.. it actually doesn;t move anymore by this point

Skye: at 22:01:30

Oh okay.

Victor: at 22:02:48

allright, it's blowing up. I'll skip the cinema screens and get to the credits.

Victor: at 22:04:30

the credits are rolling. It will play the song "Sing a Song" by The Carpenters, then get into "When Heavens Divide" by Konami's in-house band before the crash

Victor: at 22:05:12

there is, unfortunately, no way to skip the credits

Skye: at 22:05:29

That is okay

Victor: at 22:06:02

Sorry that I am ruining your average chat time here.

Skye: at 22:06:16

That is okay.

Skye: at 22:06:18

No problem

Victor: at 22:07:42

a nice useless factoid to pass the time. Lori Alan, who plays "The Boss" in this series, got her start as a Karen Carpenter imeprsonator.

Victor: at 22:08:08

the fact that "The Boss" as a computer projection sings a song by the Carpenters is a cute little reference there.

Victor: at 22:08:17

*impersonator

Skye: at 22:09:14

Thanks for all the help Victor. I wish all clients are as nice and helpful as you are.

Victor: at 22:09:40

allright, we're getting close to where the freeze happens.

Victor: at 22:10:36

the freeze happend again

Victor: at 22:10:39

at the exact same place

Skye: at 22:11:33

I see. Thanks Victor. The only option we have left is restore factory defaults this will refresh everything you have in your xbox. And you may need to redownload and reinstall everything again.

Victor: at 22:12:30

I actually tried that already as well. the only oddity was the avatar items this time, and I hoped that would solve the problem.

Victor: at 22:12:53

I had to downlaod several hours worth of stuff last time I tried that.

Victor: at 22:12:56

download

Victor: at 22:13:24

though my connection is very fast, for some odd reason my 360 downloads very slow. point is I actually already tried a factory reset

Skye: at 22:13:42

Thanks Victor.

Skye: at 22:13:46

We have done everything we tried to fix it.

Victor: at 22:13:54

that.. sucks. I really wanted to play this..

Skye: at 22:14:12

The only Support that can help us is the Konami. Because they are the one owning this game .

Skye: at 22:14:15

Yeah.

Victor: at 22:14:26

and they told me to ask for a refund. I'd rather the game just.. you know.. work

Skye: at 22:14:51

What if you try your game from a different console?

Victor: at 22:15:00

I don;t know anyone else that owns a 360.

Skye: at 22:15:10

Nah refund wont work as well.

Victor: at 22:17:47

I mean where do we even GO from here? I can;t play it on someone else's 360, or else I would try to get past there.

Skye: at 22:19:08

The only method we have left is go to Konami. The one owns the game. Or we will just get your console for repair? I believe your console is not broken.We can get your console for repair because that is our job. But for games. We do not have access
to their servers.

Victor: at 22:19:29

Konami has already told me they have no ideas and they were the ones who sent me to you.

Victor: at 22:19:56

except for the bit about the Avatar item, they had me do the same as you did.

Skye: at 22:22:40

I tried looking for other options.

Skye: at 22:22:43

Please hold on for me.

Victor: at 22:22:43

allright

Skye: at 22:22:52

I am looking forums on Konami if someone have tried to fix it.

Skye: at 22:23:10

Although I am not a Konami Support. I will try find a away.

Victor: at 22:23:10

as far as I can tell, nobody else is even HAVING this problem.

Victor: at 22:24:04

but most people apparently bought the disc version, while I have the digital

Victor: at 22:30:19

are you having any luck? Because I have to work very early in the morning.

Skye: at 22:30:51

Nothing so far.

Victor: at 22:31:07

well, what can we do about escalating the ticket or whatnot so I can go to sleep?

Skye: at 22:33:00

The advocacy team could also not help. Since we can only fix xbox that are broken. This issue comes within the game. And Advocacy Team has no access to Konami Servers.

Victor: at 22:33:40

basically you're telling me Microsoft sold me, regardless of who created it Microsoft DId sell it to me, a game that is about 35% functional.

Victor: at 22:34:10

more than half the game lays behind these credits that I cannot pass.

Victor: at 22:35:30

I went to Konami first, and they sent me back to you. You've been very polite but that's just not good enough. I understand it's not your fault but it is still happening. I won;t ping pong back and forther between Konami and Microsoft like that.

Skye: at 22:37:07

I am sorry. I can help you if your Xbox is broken. I just do not have the access to the Game servers.

Skye: at 22:37:12

That is why to fix this only Konami can help.

Skye: at 22:37:28

Even my job is to fix broken Xbox. I even tried to fix your broken game.

Victor: at 22:38:18

Please escalate this issue to your superior. this has nothing to do with "Konami's servers"

Skye: at 22:39:12

Victor, if I escalate this . I guarantee you that you will be just waiting for nothing. Because they only have access to Xbox. But not games.

Skye: at 22:39:18

I can help you get this for repair

Skye: at 22:39:23

Should we just get the console for repair then ?

Skye: at 22:39:44

Games our out of our reach. Games are owned by different company.

Skye: at 22:39:49

Xbox is just the tools used by games.

Victor: at 22:39:47

I can wait for nothing or you can send me to Konami who will send me back to you.

Skye: at 22:39:57

That is why your other games are working perfectly.

Skye: at 22:40:15

Because the company handling it are working on it.

Skye: at 22:40:34

If you have a broken Xbox I can help you with that. However if you have a broken game that is handled by a different company

Victor: at 22:40:35

No, they are not. They told me to ask for a refund and closed the ticket, twice.

Skye: at 22:40:58

Sorry. We can only give you repair for consoles.

Skye: at 22:41:01

Thanks for everything

Skye: at 22:41:03

Take care

info: at 22:41:10

Chat session has been ended by the agent.


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And there we have it. This is simply not an acceptable resolution. Where do I go from here?

:)

 

Metal Gear Solid HD Collection Achievements Revealed

HD COLLECTION

PEACE WALKER ACHIEVEMENTS

 

MGS Peace Walker HD

Hi,

I own the MGS HD Collection digitally does that mean I don't have access to Peace Walker since I don't own it separately? I've checked my ready to install and do not see it listed.

Any help is appreciated.

 

Hey there Town Park Radio!

I am sorry to hear about the issue and I can definitely understand how frustrating that could be. Since you have exhausted all troubleshooting steps including contacting the game developer and the issue continues to occur, you may want to reach out to
phone support to inquire about a refund. You can reach phone support from our Contact Us page. Once again I am truly sorry to hear about the issue and any inconveniences this may have caused. Feel
free to post back after you have spoken to phone support to let us know how everything went. Thanks!