PDP controller not connecting to Xbox Accessories App

Myscio · Apr 3, 2017

So i have a PDP controller connected to my ASUS R540S laptop and it is not able to upload any drivers (and none exist online) while the Xbox Support points me to the Xbox Accessories app which is the biggest annoyance of all because it does not recognize
the controller (though the computer does) and so it cant update the drivers for the controller.

I have deleted the drivers and disconnected the controller, uninstalled, restarted, everything I could have. In fact I have even tried downloading older drivers as well and they dont work either. I continue to get Error 39 regardless of how I try to update
the drivers.

Fix?

:)

GoodxXxMourning · Apr 3, 2017

Xbox One PDP Prismatic Afterglow USB controller has buzzing sound transmitting over mic

I recently bought a PDP Afterglow wired controller and Afterglow lvl 5+ wired headset and I am having the same issues. I believe it is because the controllers default Mic sensitivity is set too high, but it cant be adjusted in Settings>Devices and accessories>
Controllers>Volume, unlike like a Microsoft Xbox one controller. I think pdp and Microsoft may use a different controller software, since the Microsoft controller update cannot be downloaded to the pdp controller. I am hoping the Afterglow app provides more
settings and a way to adjust Mic levels.

JohnTRCDOE · Apr 3, 2017

Xbox Accessories check battery level

Using windows 10, I want to check my battery level on my MICROSOFT XBOX ONE CONTROLLER.

The APP says use "Xbox Accessories" APP.

I open Xbox Accessories APP.

Xbox Accessories says "PLUG IN CONTROLLER" so I do

The APP will NOT tell me the battery level because it is PLUGGED IN.

These APPS are the cheapest, POS I have ever seen. DO BETTER MICROSOFT!

Loraine Mon · Apr 4, 2017

Hi,

We appreciate you for bringing this up. Upon checking Error 39, it means, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

We highly recommend that you contact the device manufacturer for your controller in order to resolve this issue. They can check if the drivers and the controller itself is compatible with your computer.

If you have further questions, feel free to post your queries anytime.

Myscio · Apr 4, 2017

Hi,

We appreciate you for bringing this up. Upon checking Error 39, it means, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

We highly recommend that you contact the device manufacturer for your controller in order to resolve this issue. They can check if the drivers and the controller itself is compatible with your computer.

If you have further questions, feel free to post your queries anytime.
Click to expand...

The company does not have any drivers for the controller and it is supposed to work on Windows. In fact, it did work for several weeks. Now it will not connect.

Loraine Mon · Nov 2, 2018

Hi,

We appreciate you for bringing this up. Upon checking Error 39, it means, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

We highly recommend that you contact the device manufacturer for your controller in order to resolve this issue. They can check if the drivers and the controller itself is compatible with your computer.

If you have further questions, feel free to post your queries anytime.

The company does not have any drivers for the controller and it is supposed to work on Windows. In fact, it did work for several weeks. Now it will not connect.
Click to expand...

The issue you have encountered may be due to a corrupted file or a misconfigured settings in the Control Panel. Moreover, for us to fully identify the root cause, we need to get additional information. Please provide us the following:

Have you done any changes on the computer prior to the issue?

Is the controller working on a different device?

We also suggest that you
check for new Windows Update and install it on your computer to ensure that the system is fully updated.

Loraine Mon

Hi,

We appreciate you for bringing this up. Upon checking Error 39, it means, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

We highly recommend that you contact the device manufacturer for your controller in order to resolve this issue. They can check if the drivers and the controller itself is compatible with your computer.

If you have further questions, feel free to post your queries anytime.

The company does not have any drivers for the controller and it is supposed to work on Windows. In fact, it did work for several weeks. Now it will not connect.

The issue you have encountered may be due to a corrupted file or a misconfigured settings in the Control Panel. Moreover, for us to fully identify the root cause, we need to get additional information. Please provide us the following:

Have you done any changes on the computer prior to the issue?
Is the controller working on a different device?

We also suggest that you
check for new Windows Update and install it on your computer to ensure that the system is fully updated.

Loraine Mon

Hi,

We appreciate you for bringing this up. Upon checking Error 39, it means, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

We highly recommend that you contact the device manufacturer for your controller in order to resolve this issue. They can check if the drivers and the controller itself is compatible with your computer.

If you have further questions, feel free to post your queries anytime.

Myscio

Hi,

We appreciate you for bringing this up. Upon checking Error 39, it means, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

We highly recommend that you contact the device manufacturer for your controller in order to resolve this issue. They can check if the drivers and the controller itself is compatible with your computer.

If you have further questions, feel free to post your queries anytime.

The company does not have any drivers for the controller and it is supposed to work on Windows. In fact, it did work for several weeks. Now it will not connect.

XBF Ezra G

Hi WARRIOR I M,

Thanks for your post! I understand you are experiencing issues using the
PDP One-Handed Joystick for Xbox Adaptive Controller. If you'd like to adjust settings for this specific controller, there are options to adjust button functionality using the

Accessories App.

I hope this helps.

XBF Ezra G

Hi Artefact18,

Thanks for your post. I understand you are experiencing issues with a PDP Brand controller on your Windows 10 PC. Unfortunately since PDP is a third party controller manufacturer, we are limited in our reach in support these devices. You may want to check
out PDP Support, for more help with the controller's functionality.

You may also want to read:
Connecting the Xbox One Controller - Windows 10.

I hope this helps.

PDP controller not connecting to Xbox Accessories App