[PC] Xbox Wireless dongle + Dolby Atmos = Audio cut in/out

a87303ed-6237-45dc-b1fc-8 · Nov 26, 2021

Hey there,

I am experiencing audio stuttering, playing with Beoplay Portal and Dolby Atmos as spatial sound (via Xbox Wireless Adapter). Affected games - The Division 2 and Metro: Exodus, Shadow of Tomb Raider, Warzone, which supports Dolby Atmos technology, however every time I enable Dolby Atmos, audio starts stuttering. Disabling spatial sound disables stuttering, however, I expected that everything should work fine. Looking for an advice, how to fix it.

:)

SeRoM_1

I think we're screwed ...

I still give you my ticket, I got no answer.

https://answers.microsoft.com/en-us/xbox/forum/all/pc-xbox-wireless-dongle-dolby-atmos-audio-cut/1d7346bc-755c-435c-a293-2197632c8a1d

This subject has actually existed for several years.

Good luck to you !

ErunamoCZ

I have just gotten this from the dolby support: Hi there!

Thank you for contacting Dolby Customer Support. I would be happy to assist you today!

Unfortunately, the Xbox wireless adapter is not capable of outputting Dolby Atmos for Headphones. This is why it does not work with the headset you're trying to use it with.

This is something completely out of our control I'm afraid. We do apologize for any inconvenience caused by this.

I hope this helps with your query. Feel free to reach out again in future if you need further assistance by filling out our support form: https://www.dolby.com/…spx

Have a wonderful day!
The Dolby Support Team

SeRoM_1

here, I took the time to make a short video illustrating the problem:

https://www.youtube.com/watch?v=Fbn11JHu2Tc

Thank you for your feedback

Kathy A.

Hi,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are having issues with the audio of the of the games played on PC. Let us check on this together so you will get back to gaming.

As per your description, on the games you listed you encounter issues with the audio being stuttering playing on headset (Beoplay Portal). To isolate your issue, may we ask if the same issue happens if you will continue the game using the external speaker of the PC?

When did this issue happen? Was there a recent Windows update or new application installed on your device?

May we ask if you can try using different headset on PC and have Dolby Atmos as spatial sound and check if same issue happen?

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

ntaken

I have just gotten this from the dolby support: Hi there!

Thank you for contacting Dolby Customer Support. I would be happy to assist you today!

Unfortunately, the Xbox wireless adapter is not capable of outputting Dolby Atmos for Headphones. This is why it does not work with the headset you're trying to use it with.

This is something completely out of our control I'm afraid. We do apologize for any inconvenience caused by this.

I hope this helps with your query. Feel free to reach out again in future if you need further assistance by filling out our support form: https://www.dolby.com/…spx

Have a wonderful day!
The Dolby Support Team

That sounds worrying. One of the mayor point for PC users to buy Beoplay Portal was the function for Dolby Atmos over Xbox wireless adapter for PC.

Hope the new year brings clarity to this unfortunate confusion.

[PC] Xbox Wireless dongle + Dolby Atmos = Audio cut in/out