PC Xbox Game Pass "Due to a suspension,..."

Discus and support PC Xbox Game Pass "Due to a suspension,..." in XBoX on Windows to solve the problem; Had talked to support and they sent me a link showing I have 100% active services and never had an infraction. Yet every time I open the app. It tells... Discussion in 'XBoX on Windows' started by SyndicateC, Jun 12, 2019.

  1. SyndicateC
    SyndicateC Guest

    PC Xbox Game Pass "Due to a suspension,..."


    Had talked to support and they sent me a link showing I have 100% active services and never had an infraction. Yet every time I open the app. It tells me "Due to a suspension, Xbox Live features may be limited." Obviously a bug that should be fixed. It
    caused me to waste time trying to figure out whats going on, and created a lot of confusion. Please look into this.

    :)
     
    SyndicateC, Jun 12, 2019
    #1
  2. AndreasSisas Win User

    PC Xbox Game Pass "Due to a suspension,..."

    I have exactly the same situation:


    [​IMG]


    .. and when I click the link - using the very same account - I get this:


    [​IMG]


    So, there seems to be a "disconnect" between the XGP for PC and the Enforcement service.

    Be that as it may, I wasn't really concerned about it, as I could download and play games.

    ...Until it turned out that actually it was only SOME of the games and I had actually gotten lucky when picking the games in that I didn't get any issues in the 1-2 first ones I tried out.

    So:

    Moonlighter works

    Metro Exodus works

    The Flame in the Flood and several other games give me this. I don't know if the issues are related, but it feels like they are:


    [​IMG]
  3. PainMonkey Win User

    PC Xbox Game Pass "Due to a suspension,..."

    I also have the same banner showing up. In addition, when starting Metro Exodus (after two system restarts) I get to random points in the into cinematic when the screen goes black and I get a pop-up saying that Xbox Live is unable to see me as logged in
    or something (forgot the exact wording) and I spam the retry button, and used the "log in to a different account" button (I only have one account) and the whole time my email is listed in the top right corner of the initial pop-up.
  4. ZDTGAMER Win User

    PC Xbox Game Pass "Due to a suspension,..."

    I’m also having this issue my account is in perfect record yet I keep getting this message due to a suspension. Which I don’t own an Xbox console at all I been only a pc gamer and I installed the Xbox Beta app and been having this banner since I login with
    my microsoft account.

    Can you please fix this issue cause so far I have access to sea of thieves, zoo tycoon haven’t tested other games and I paid $1 for the month to try XGP on pc and so far I like it needs more games but that’ll come sooner or later but this message is worrying
    me cause I haven’t done anything wrong.
  5. EricKenvin Win User

    PC Xbox Game Pass "Due to a suspension,..."

    I'm seeing this as well. I logged into https://enforcement.xbox.com/en-US and it says "Congratulations! You have a perfect record" so it seems like it's a bug in the app. Hope it gets fixed soon.
  6. Nathan the Moto Win User

    PC Xbox Game Pass "Due to a suspension,..."

    I have had this problem since launch as well. Doesn't seem to do anything but scare me every time I open the app. It drove me nuts for a day or two trying to figure out what I did, so it's nice to see I'm not alone at least.
Thema:

PC Xbox Game Pass "Due to a suspension,..."

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