PC Xbox app doesn't open

Hi elisnakeman,

We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.



Kind regards,

Hi elisnakeman,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.





Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Kind regards,

Thanks for the swift reply, elisnakeman.

We will provide you troubleshooting and please let us know the results:

1. May we ask if your PC and Xbox apps were all up-to-date? Guide - Update Windows.
   
2. May we ask for the reason why Xbox app needs to be reinstalled before the issue happen?
   
3. Have you tried repairing the Xbox app? Guide - Repair apps and programs in Windows.
   
   Please restart PC and disable or turn off Norton 360 after installing all Windows Update.
   
4. Have you tried installing the Xbox Console Companion - Get Xbox Console Companion - Microsoft Store? Does this app launch just fine?
   
5. May we know if you have tried creating new local user in your PC? Guide - Create a local user or administrator account in Windows.
   

We look forward to your response.

Kind regards,

Hi ,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you are having issue launching Xbox app as it would crash. Let us check on this together and sort this out in timely manner.

We believe you have tried some troubleshooting to have Xbox app cease from crashing. You have even detailed out reinstalling the app and multiple restarts in attempt of resolving the issue. That left us wondering if you have consider contacting support for help about this. If you haven't contacted yet, let us isolate your issue in here by answering few question below:

1. Is there an error message or code prompted when the app suddenly crashes? Please post a screenshot and conceal any personal information.
   
2. Are there any apps/games aside from Xbox app that crashes few seconds or a minute after it launch?
   
3. Do you have any antivirus, antimalware, VPN, firewall and PC Optimizer installed in PC?
   
4. When did this issue happen? Was there any recent Windows update or new application installed on your device?
   
5. Would you mind sharing to us the troubleshooting you have done so far?
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Kathy A.

Xbox Forum Moderator

Microsoft Community

1. No error message just a sudden crash

2. No other app does this

3. I have norton 360 and disabled anti virus and tried all prior solutions

4. This issue happened when i reinstalled the xbox app

5. I trohbleshooted and it said there is a hanging/crashing app

I resetted my PC and fixed the problem. Still don’t know what it was

Hi elisnakeman,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you are having issue launching Xbox app as it would crash. Let us check on this together and sort this out in timely manner.

We believe you have tried some troubleshooting to have Xbox app cease from crashing. You have even detailed out reinstalling the app and multiple restarts in attempt of resolving the issue. That left us wondering if you have consider contacting support for help about this. If you haven't contacted yet, let us isolate your issue in here by answering few question below:

1. Is there an error message or code prompted when the app suddenly crashes? Please post a screenshot and conceal any personal information.
   
2. Are there any apps/games aside from Xbox app that crashes few seconds or a minute after it launch?
   
3. Do you have any antivirus, antimalware, VPN, firewall and PC Optimizer installed in PC?
   
4. When did this issue happen? Was there any recent Windows update or new application installed on your device?
   
5. Would you mind sharing to us the troubleshooting you have done so far?
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community