PC Xbox app crash when install new game

Greetings ikk128,

I have a suggestion that has helped several other community members, but I would try repairing and resetting your Xbox App and gaming services. You can follow the steps below

• Open the Settings app on your computer and go to Apps, then find the Xbox app.
  
• Next, click Advanced Options, then scroll down the list and click Repair (let it repair) then click Reset (let it reset)
  
• Now repeat for Gaming Services and the Microsoft Store.
  

Something else you need to check are the core services that run in the background which provide the Xbox app, and Game Pass all their functionality and connectivity.

• Next, open the Start menu, search Services then open Services. Scroll down the list and find all of the Xbox entries (they are near the bottom).
  
• Gaming Services (There are 2 of them)
  
• Xbox Accessory Management Service
  
• Xbox Live Auth Manager
  
• Xbox Live Game Save
  
• Xbox Live Networking Service
  
• When you find them right-click on them and select Start. If you can see that they are already running, you can skip them.
  

Let us know if this helps and happy gaming.

Same problem here, Xbox app loads but crashes while logging in with no error message. And exactly same behaviour in beta app. Today I've seen a new update in Store but still not working. I've uninstalled Xbox app with PowerShell and reinstalled again via
Store, but Xbox app keeps crashing. Notice this is happening in a tablet-PC with Intel Atom x5-Z8500, but the app works OK for me with my other computers I have Windows 10 installed.

Hello Kathy A.

Thanks for the response. I am able to play Minecraft Bedrock Edition. It is playable but can crash at random. Sometimes it's after 20 minutes of playing and sometimes it might take hours before it crashes. I find it to usually occur when loading new parts of my world. If my progress on my worlds wasn't at risk I wouldn't feel as worried about the random crashes. Sometimes when it crashes, my world gets messed up and there are big holes in the ground and chunk errors. I always make a copy of my world every now and then in case the game crashes I can go back to an old save if any data or progress is lost.

When my game freezes, there is no error code or message. The game screen freezes and then after a few seconds the whole screen gets dark and my PC either reboots or I have to reboot it.

Here is a video of what happens when it freezes and crashes:

https://www.youtube.com/shorts/ruTYpgPgTNA

In the very beginning of the video, the game looks fine as it is frozen but then the colors get all darkened and I am forced to reboot my PC or it sometimes reboots on it's own.

I just tried playing a different game installed from the xbox app, back 4 blood, and it seemed to work fine. I have played other xbox games in the past on PC and the only other game I had crash issues with was Spelunky 2. Spelunky 2 would crash when trying to play in 4K. For Minecraft, I am playing in 1080p 60hz.

I don't remember installing any software or update before this issue. I know these crashes occured with 1.19.20 and the new update 1.19.21 that's out now. I only have 3 startup apps when I turn my pc on. They are: Java Update Scheduler, Realtek HD Audio Universal Service, and Windows Security notification icon. While playing Minecraft, I might have music on in YouTube through firefox or I might be in an xbox party via the xbox game bar.

hi, i'm using windows 11. no error on installing it, but when i tried to un-install the re-install it was not in control panel -programs and features, when i found the folder in C" drive it will not let me in it says file corrupted in user settings and to delete it but it does not give me an option to do so. during campaign play it will freeze up then crash to desktop. one time i got a fatal scale error then it crashed, sometimes when trying to start the game it will crash, is there anyway to un-install it?. this is a fresh install of windows 11 and it is only happening with age of empires. i have not tried the xbox pc app because this is the first time i have bought a game online, i went to the microsoft store to re-install it. i now found the xbox app and it shows i have 2 age of empires installed and it gives me option to un-install it., i will try that but keep giving me ideas thanx josef see below

I did that and when I tried to install the game again the xbox app crashed and I tried reopening it and now it's stuck on a black screen